Endpoint Protection

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  • 1.  Symantec Management Client Service stops working on Servers

    Posted Oct 31, 2014 04:43 AM

    Hi everybody,

     

    we currently have an annoying problem that I hope you guys can help me find a solution for:

     

    we are running an environemnt of  1 SEPM 12.1.4023.4080, thousands of Clients SEP 12.1.4013.4013 and 12.1.1000.157

    the Problem only exists on SOME 2008R2 Server machines (all VMs, all GUPs, all running 12.1.4013.4013, deployed from the same Template). On some of those GUPs, the SMC Service just stops working. I have had our Server-Admins look for a cause, but the Windows LOG files don't give any information about why and when it stopped. I may have to add, that its always the same machines it stops on, not random.

    I hope one of you can point me to a solution, as it really gets annoying having to restart the service every couple of days...

    Best Regards

    Stephan

     



  • 2.  RE: Symantec Management Client Service stops working on Servers

    Posted Oct 31, 2014 04:56 AM

    You can upgrade your GUP client in SEP 12.1.5.

    See this

    The SMC.exe processes crashes on Symantec Endpoint Protection 12.1 RU4 when Group Update Provider functionality is enabled

    Article:TECH213461 | Created: 2013-12-19 | Updated: 2013-12-19 | Article URL http://www.symantec.com/docs/TECH213461


  • 3.  RE: Symantec Management Client Service stops working on Servers

    Posted Oct 31, 2014 05:02 AM

    Hmm, so I really do have to upgrade to fix this? :-/



  • 4.  RE: Symantec Management Client Service stops working on Servers

    Posted Oct 31, 2014 05:15 AM

    as of now , Upgrade only the GUP. 



  • 5.  RE: Symantec Management Client Service stops working on Servers

    Posted Oct 31, 2014 09:40 AM

    This was a known issue in earlier versions, specifically the ones you're on. Upgrade one client as a test and check.



  • 6.  RE: Symantec Management Client Service stops working on Servers

    Posted Oct 31, 2014 09:56 AM

    Ok I'll download the newest Version and give it a go.