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Symantec Management Console (7.1) not responded (error 'value" is null or not an object)

Created: 05 Dec 2012 • Updated: 05 Dec 2012 | 2 comments

Would you advise how to solve this issue. I can't do nothing now from the Symantec Management Console, it can't display anything and show error at bottom right corner (error 'value' is null or not an ojbect). Please see attached.

I have tried to restart Altiris service 3 times on the SMP/Task server. I even restarted the server itself. Please help.

Thank you,


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Ray OConnor's picture

What is your SMP version? Have you recently applied any hotfixes or pointfixes?

Charlie D Tran's picture

Hi Ray,

The SMP version is 7.1. Latest update on the host server was 11/23/2012. Everything was all right up to Wed 12/05 5:00 PM. We can't patching for Thu 12/06, because I can't call up any thing from SMC console. Please advise.

Thanks very much, Ray