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Symantec Management Server Error due to missing SMTP.Net Assembly

Created: 02 Mar 2010 • Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.

 Hi All

I am receiving (what appears to be common) an error in Dell Client Manager, following a new installation where I receive 

Symantec Management Server Error

An error has occurred that prevents the Symantec Management Console displaying correctly.

If this page is shown in place of a page or web part in the Symantec Management Console, navigate back to the page using the menu or tree and continue working. If the problem persists, see your local network administrator.
.... and more

In the windows event log of the server I can see this is the cause.

Event Type: Warning

Event Source: ASP.NET 2.0.50727.0

Event Category: Web Event 

Event ID: 1310

Date: 02/03/2010

Time: 12:09:05

User: N/A

Computer: SW-OM-01


Event code: 3008 Event message: A configuration error has occurred. Event time: 02/03/2010 12:09:05 Event time (UTC): 02/03/2010 12:09:05 Event ID: 7d5e77a6cf014ea2a7597033d54b4063 Event sequence: 1 Event occurrence: 1 Event detail code: 0  Application information:     Application domain: /LM/W3SVC/1/Root/Altiris/DellCM-9-129120053298452838     Trust level: Full     Application Virtual Path: /Altiris/DellCM     Application Path: E:\Program Files\Altiris\Dell Client Manager\Web\     Machine name: SW-OM-01  Process information:     Process ID: 2768     Process name: w3wp.exe     Account name: NT AUTHORITY\NETWORK SERVICE  Exception information:     Exception type: HttpException     Exception message: Could not load file or assembly 'SMTP.Net, Version=, Culture=neutral, PublicKeyToken=986a9aa31056680b' or one of its dependencies. The system cannot find the file specified. (E:\Program Files\Altiris\Dell Client Manager\Web\web.config line 87)  Request information:     Request URL: http://sw-om-01.sw.nps.local/Altiris/DellCM/WebPar...     Request path: /Altiris/DellCM/WebParts/DellCMGettingStarted.aspx     User host address:     User:      Is authenticated: False     Authentication Type:      Thread account name: SW\npsddom.sys  Thread information:     Thread ID: 16     Thread account name: SW\npsddom.sys     Is impersonating: False     Stack trace:    at System.Web.Compilation.BuildManager.ReportTopLevelCompilationException()

   at System.Web.Compilation.BuildManager.EnsureTopLevelFilesCompiled()

   at System.Web.Hosting.HostingEnvironment.Initialize(ApplicationManager appManager, IApplicationHost appHost, IConfigMapPathFactory configMapPathFactory, HostingEnvironmentParameters hostingParameters)

As you can see DCM is installed to the E: drive, but cannot find the file for

Has anyone else seen this?


Comments 2 CommentsJump to latest comment

Dmitri_Buloitsik's picture

There is a known compatibility issue of Dell Client Manager with new Symantec Management Platform (7.0 SP4).
Please take a look at the following KB article which describes the way to fix it:

Best regards