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Symantec Management Solution Agent Issues

Created: 16 Jan 2013 • Updated: 17 Jan 2013 | 2 comments
This issue has been solved. See solution.

I have a few machines that when I try to push a software package, NS 7.1 SP2 tells me the machine either does not have the Management Solution Agent installed or there is not enough licenses. I reinstalled all the agents on this machine a few times, but the issue never gets resolved. Has anyone seen this. I have a few computers that have the same issue.

Thanks.

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mclemson's picture

If you check your licenses in SIM on the Notification Server, are any expired or exceeded?  This would cause the problem you're describing.

Additionally, to push a software package using a Software Quick Delivery task, the Software Management Solution plug-in must be installed.  Is this plug-in installed?  If not, you may need to enable it at Settings > All Settings, then select Settings > Agents/Plug-ins > Software > Software Management > Software Management Solution Plug-in Install policy.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

SOLUTION
huseinm's picture

Hey mclemson, we have exhausted our licenses, time for some cleanup! The plugin is installed so not a plugin issue.

Thanks!