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Symantec Messaging Gateway 10.0: I Cant release Mail from Quaratine

Created: 02 Sep 2012 • Updated: 02 Sep 2012 | 2 comments
code89's picture

I have proble with SPAM Quarantine, if i want Release mail. I see this message

"Cannot release the message. It has either been released already or a delivery error occurred. Please check Brightmail Log for details."

​and in logs is this

Sep 02 2012 16:23:43 [http-41443-Processor12] ERROR - error.quarantine.unable.release.delivery 
com.symantec.smg.controlcenter.internal.mail.transport.MailTransportException: Cannot release mail, cannot connect to any available MTA service. ; nested exception is: 
javax.mail.MessagingException: [EOF]
at com.symantec.smg.controlcenter.internal.mail.transport.TransportFactory.createTransport(TransportFactory.java:176)
at com.symantec.smg.controlcenter.internal.mail.transport.MailTransportImpl.sendMessage(MailTransportImpl.java:98)
at com.symantec.smg.controlcenter.internal.mail.transport.MailTransportImpl.sendMessage(MailTransportImpl.java:111)
at com.symantec.smg.controlcenter.quarantine.spam.QuarantineManager.releaseToMTA(QuarantineManager.java:1408)
at com.symantec.smg.controlcenter.quarantine.spam.QuarantineManager.release(QuarantineManager.java:1277)
at com.symantec.smg.controlcenter.quarantine.spam.QuarantineManager.release(QuarantineManager.java:813)
at com.symantec.smg.controlcenter.quarantine.spam.MessageListAction.notSpam(MessageListAction.java:352)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:274)
at com.symantec.smg.controlcenter.internal.action.DefaultAction.dispatchMethod(DefaultAction.java:96)
at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:194)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1063)
at org.apache.struts.action.RequestProcessor.internalModuleRelativeForward(RequestProcessor.java:1001)
at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:560)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:209)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.symantec.smg.controlcenter.accesscontrol.AdministratorRoleChecker.doFilter(AdministratorRoleChecker.java:210)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.symantec.smg.controlcenter.internal.http.SessionChecker.doFilter(SessionChecker.java:146)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.symantec.smg.controlcenter.internal.http.CacheBuster.doFilter(CacheBuster.java:93)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.symantec.smg.controlcenter.internal.http.CharacterEncoder.doFilter(CharacterEncoder.java:93)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.symantec.smg.controlcenter.accesscontrol.HostACL.doFilter(HostACL.java:331)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Unknown Source)
Caused by: javax.mail.MessagingException: [EOF]
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1634)
at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:1068)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:458)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at javax.mail.Service.connect(Service.java:121)
at com.symantec.smg.controlcenter.internal.mail.transport.TransportFactory.createTransport(TransportFactory.java:163)
... 62 more
 
 
Do you know any solution??
 
Thank you.
Discussion Filed Under:

Comments 2 CommentsJump to latest comment

CraigV's picture

...moved to the correct forum!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

TSE-JDavis's picture

The Messaging Gateway can't find an MX record for the recipient's address: Cannot release mail, cannot connect to any available MTA service.

You should click on Administration -> Utilities and perform an nslookup for the MX record of the recipient's domain (ex symantec.com, yourdomain.com) and make sure we find an MX record.

If you simply want to tell us where to send email released from the Spam Quarantine, go to Administration -> Control Center -> SMTP and provide a hostname/IP address.