Messaging Gateway

Hi,

Intermittently we get this email alert from the appliance:

Subject: Symantec Messaging Gateway Alert - The combined message queue is larger than the configured limits

Symantec Messaging Gateway Alert Notification for 

======================= ALERT NOTIFICATION ================================              

The combined message queue for the following Scanners is larger than 1048576 KB


Scanner                  Combined Message Queue Size (MB)

---------------------------------------------------------------------------

Local Host               3327.6

---------------------------------------------------------------------------

I wonder what could be the cause for that problem ?

My only solution so far is to reboot the whole VM or appliance to resume email flow.

You need to investigate why the issue is occuring by looking at the message queues to see which queue is so full. Once you identify this, you will need to look at this queue and determine the error that is causing them to stay in the queue. The error message will tell you why they aren't able to be processed or delivered.

Hi JDavis,

is that can be done through the web console GUI ?

or do I have to go through the SSH console ?

That would need to be done in the web interface, under Status. Hosts will show you the sizes of the message queues and Message Queues will show you what is in them.