Symantec Messaging Gateway Alert - Hardware failures (8260)
I have an 8260 anti-spam appliance, and I've been recieving the error/email alert notification for awhile now. The email really explains nothing other than report that there is a hardware failure. It says "Host: local host", "component: DISK", "Problem: Fail".
Now, let me state that I've lost 2 HDDs before on this very unit, it is hot-swapable and the HDD rebuilt itself without incident. This was under version 8.x. So,now the disk has once again failed but this time the appliance is at version 9.5.3-3. I bought a new (exactly the same) HDD, swapped it out at four days ago. The LED lights on the physical unit all look okay. There are NO amber/orange lights flashing as when an error is present. Everything is green. So, to me, it looks like it is okay; however, the LEDs for the new HDD don't seem to flash as often as the original HDD (perhaps because it is solely for RAID/mirror). What concerns me is the email alert notifications which state there's a hardware failure, yet explains nothing about it nor how to remedy this. My question is this. What can I do to diagnose the issue? If Symantec looks up my email addy, they'll see that I've been loyal to them for over a decade. I hope this issue can be resolved. maybe the issue lies in the new updates??? I really don't know. I'm at a loss. The new drive I'm using is brand new and shouldn't be failed as well.
Any help or advice is GREATLY appreciated. Thanks in advance.