Symantec NetBakup skipping folder and files while backup
We are having the Netbackup 220.127.116.11 as Master Server and also the Media Server on 18.104.22.168 both are windows server, and we have issue in backup where the backup is skipping the particular folder and the files. In fact we dont have any Exclude List for that particular folders and files. Let me explain the below scenario
NetBackup Master Server: Windows 2008 R2 x64 bit -> NetBackup 22.214.171.124
NetBackup Media Server : Windows 2003 x86 bit -> NetBackup 126.96.36.199
Tape Library: HP MSL4048 with Library Firmware version 8.20
We initially had a issue with the Tape Library Intermittently diconnecting and showing Drives only instead both Robot and drive. We have upgraded the Library Firmware, now it is showing One Robot and Two tape drives correctly in Master Server, whereas in Media Server it is showing 7 tape drives and 4 Robots. This problem is still persist. we thought of backing up the E:\ which is file server drive. In E:\ drive with have other few small folders and and one folder is IMAGES where all the information stored, when we try to backup the backup will backup rest of the folders and skip the IMAGES folder without any logs of skipping in backup job and job completes with Status Code 0 (there is no exclusion list for the folder). Then we have selected only E:\IMAGES folder in selection list to backup, but backup failed with Error code 90, mentioning nothing to backup, whereas the E:\Images has got millions of file with around 5 TB of data.
It will be great if someone has any solution for this. Also if anyone come across the Tape Library issues, as it showing more drives and robots in Media Servers.