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  • 1.  Symantec not installing in Windows 64 bit vista machine SP2

    Posted Jan 20, 2012 06:50 AM

    Hi,

    in one of our 64 bit windows vista machine symantec is not installing showing error as "Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation." but after restart also symantec is not installing..kindly provide me the solution..restarted several times..



  • 2.  RE: Symantec not installing in Windows 64 bit vista machine SP2

    Posted Jan 20, 2012 07:01 AM

    Hello Srikanth,

    Please perform these steps and update the status :-

    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    WARNING: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to back up the Windows registry for instructions.

    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    1.In the registry, navigate to:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\

    2. Back up the registry key.

    3. Delete the PendingFileRenameOperations registry value from the right pane.

    4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)

    5. Restore the registry key from the backup location.

    Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\

    -----------------------------------------------------------------

    1. Look at the registry value to see what applications are pending.

    2. In the registry, navigate to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFileRenameOperations

    3. Locate all entries with a status of "Pending."

    4. Rename the value of that entry, placing a "2" on the end of PendingFileRenameOperations.

    5. Restart the computer.

     

    Referred from :-

    Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

    http://www.symantec.com/docs/TECH95608

    Please update the status,

    Cheers!



  • 3.  RE: Symantec not installing in Windows 64 bit vista machine SP2

    Trusted Advisor


  • 4.  RE: Symantec not installing in Windows 64 bit vista machine SP2

    Posted Jan 20, 2012 10:00 PM

    but i could not find any key as pending file rename operations..iam using windows Vista 64 bit OS..



  • 5.  RE: Symantec not installing in Windows 64 bit vista machine SP2

    Posted Jan 21, 2012 02:20 AM

    DO u have any other anti virus product instlled.

    If u have any other anti virus installed . 

    ALso check the below mentioned reg keys

    (HKLM\Software\Microsoft\CurrentVersion\Run)

     

    AND 

    (HKCU\Software\Microsoft\CurrentVersion\Run)

    Check what is the Run point to .. what files are they pointing to .. 

    Pending files requires reboot error comes up because there are some files of the previous install which needs to be deleted or removed and they are schedules to be removed when the machine is restarted. 

    Now, let me know explain why the above two keys 

     

    Here's what it does:

    • Examines documented registry locations for post-reboot file copy/rename/delete operations.
    • Examines documented registy locations for "Run Once" applications: these will run once on the next reboot, and are probably used by an installer to perform post-reboot file cleanup and other operations such as registry manipulation.


  • 6.  RE: Symantec not installing in Windows 64 bit vista machine SP2

    Posted Jan 22, 2012 10:35 PM

    Iam not using any other anti virus products..iam using only symantec..please help..



  • 7.  RE: Symantec not installing in Windows 64 bit vista machine SP2

    Broadcom Employee
    Posted Jan 22, 2012 11:17 PM

    did you try Gurupreet's suggestion?

    Is issue still exist, can you pass on sep_inst.log?



  • 8.  RE: Symantec not installing in Windows 64 bit vista machine SP2
    Best Answer

    Posted Jan 30, 2012 02:02 AM

    I logged a case with symantec..and they resolved the issue..please find the steps performed for solving the issue..

    - Disable UAC (User Account Control) and reboot the system

    - run clean wipe 12.1.1000.157 and then install SEP

     

    How to disable UAC

    - Click on Start button

    - type UAC

    - in the search result above, click on "Change User Account Control Settings"

    - change the slider to Never Notify.

    - reboot the system

     

    UAC can be enabled again after the installation is complete.