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Symantec Protection 6.0 for SharePoint Servers Symantec Protection: Cannot connect to host or IP address

Created: 04 Oct 2013 | 1 comment

I just installed the latest version of Symantec Protection 6.0 for SharePoint Servers, with the latest Protection Engine. Everything seems to work fine, but every day, I always receive two error messages. Can anyone explain me what these messages are?

With kind regards,


Symantec Protection Engine notification from Symantec(TM) Protection 6.0 for SharePoint(R) Servers.

This is a notification about Symantec Protection Engine host:

Date: 10-03-2013 02:02:58

Source: VSP01.rij.local


Port: 1344


Type: Error

Command: Checking


Cannot connect to host or IP address.

Symantec Protection Engine information:


Port: 1344


Status: Online

Software: Symantec Protection Engine


Max-Connections: 128

Virus-Definition Date: 2-10-2013 0:00:00

Virus-Definition Version: 03

Priority: Lowest

Operating Systems:

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_Lana's picture

Check Windows Logs -> System.

Check for Source: Kernel-General events 13 and 12. See if the operating system shutting down event was logged. In my case WindowsUpdateClient required server restart. Server was restarted. Then Symantec Protection for SharePoint Servers service is started (it generated the email notification). Then Symantec Protection Engine service is started. There was 3 seconds in between. During this time Protection for SharePoint Servers service generated error message stating engine service is offline.