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symantec protection center password

Created: 07 Feb 2013 | 9 comments

Hi,

 

i have the follwing problem, i lost my password of my symantec endpoint protection center.
I have tried to run the resetpass.bat but i can't still login with the default password and username.
I also tried to run the forgot my password but the following error occured:

Unable to send e-mail. The possible reasons are: Email server is down/disconnected,Email adress for this administrator is unavailble/incorrect/inexistent OR Email credentials for this administrator are invalid.

How can i get my password or reset my password.

Thanks in advance.

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Rafeeq's picture

user name and password should be

admin

admin

all in lower case.

 

Resetting the administrator user name and password to admin

http://www.symantec.com/business/support/index?page=content&id=HOWTO54992

 

pete_4u2002's picture

do you see this path Program Files\Symantec\Symantec Protection Center\Tools ?
Double-click the resetpass.bat executable file.
The password is reset to admin.

Gertjan's picture

thanks for your help.
But i execute the resetpass.bat several times and with several methods
just by clicking richt mouse and run click run as administrator.
in cmd go to C:\Program Files (x86)\Symantec\Symantec Protection Center\Tools en run resetpass.bat
But that disn't solved my problem.
Everytime i logon with username: admin passw: admin the console says the user name or password is incorrect. please try again..

SebastianZ's picture

What version of the Menager console are you running?

 

Gertjan's picture

i use the Symantec Endpoint Protection Small Business Edition 12.0.1

Ajit Jha's picture

Okay, Change the the default password of reset pass.bat file. Edit and Look for password and simply change it and login with username admin and password is new one

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Chetan Savade's picture

Hi,

Attempts to logon to the SPC_Admin account fail due to a lost or forgotten SPC_Admin password. How do I reset it?Go through the following article

Symantec Protection Center 2 (SPC): Reset SPC_Admin password when current password is unknown or lost.

http://www.symantec.com/docs/TECH186770

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Chetan Savade's picture

Hi,

Please update this thread.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<