Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Symantec Protection Engine Installation Error

Created: 23 Nov 2012 | 2 comments

Hi I have downloaded the evaluation version of the latest Symantec Protection Engine and attempted to install it on Windows 2008 R2. However, I am unable to complete the installation successfully.

I encountered an issue during installation. I keep getting

Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.

I have tried all sorts of ways (compliments of Google) but to no avail.

Can someone kindly advice? I have spent one day attempting to install this.

Comments 2 CommentsJump to latest comment

patriot3w's picture

can you try to redownload the installer? looks like the package issue.

And you can check the installation log.