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Symantec Protection Technologies missing

Created: 30 Mar 2013 | 13 comments

Hi,

In one of our windows XP machine we installed SEP with only anti virus. but few hours after installation only network access control is there and Virus and Spyware is gone..how it happened?

requesting your help

Operating Systems:

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W007's picture

hi

Look on of symantec KB's 

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

http://www.symantec.com/docs/TECH93564

 

Check this fourms also

https://www-secure.symantec.com/connect/forums/no-symantec-protection-technologies-are-installed-4

 

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Srikanth_Subra's picture

Hi,

As per the this article what is Test sec tool and where i can download fro testing?

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

.Brian's picture

What version of SEP is this happening on?

Symantec Endpoint Protection reports "No Symantec Protection technologies are Installed"

Article:TECH93564  |  Created: 2009-01-21  |  Updated: 2012-05-24  |  Article URL http://www.symantec.com/docs/TECH93564

 

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W007's picture

Hi,

As per the this article what is Test sec tool and where i can download fro testing?

You can need to contact support.

https://www-secure.symantec.com/connect/articles/h...

 

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SameerU's picture

Hi

Reinstall the SEP client and check if your are facing the same issue

Regards

 

Rafeeq's picture

check this document

 Installing of the Microsoft Visual C++ 2005 SP1 fixed the issue.

http://www.symantec.com/business/support/index?pag...

Srikanth_Subra's picture

Really..but how i can come to know that this is the only issue

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Rafeeq's picture

Multiple reasons for your issue, what I posted might be one of the reasons for the issue. You may need to test it yourselft and let us know the results :) 

SameerU's picture

Hi

Can you please export a new SEP client packaged and install

Regards

 

Mithun Sanghavi's picture

Hello,

Make sure you are running the Latest version of SEP 12.1 RU2

Secondly, I would suggest you to perform this Steps provided below:

1. Create a new group in SEPM

2. Assign to this new group same policies than impacted group. It is possible to use "Copy/Paste policy" feature by right-clicking on groups, as it it not copying corrupted installation package

3. Move clients from impacted group to the new one

4. Reinstall all clients from the new group or use "Installation Package" tab to install back appropriate features

It is recommended to remove the installation package assigned to the new group once all clients will be using correct features, in order to ensure this problem will not reappear.

I would also suggest you to follow these 2 Articles below: 

http://www.symantec.com/docs/TECH164677

http://www.symantec.com/docs/TECH93564

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Chetan Savade's picture

Hi,

There was a known issue & Fixed in SEP 12.1 RU1 version.

Clients lose protection technologies after SEPM is migrated from 11.x to 12.1
Fix ID:
2436468
Symptom: Symantec Endpoint Protection Manager is migrated from 11.x to 12.1.  Existing 11.x clients receive a policy that incorrectly instructs them to change feature states, removing some or all protection technologies. This problem is encountered only if an 11.x package is previously deployed with the "maintain existing feature states" option.
Solution: The 11.x client installation feature states were not correctly mapped to the 12.1 feature states in the policy file. The mapping was modified to resolve this

If issue is with SPE 12.1 RTM version then upgrade to the latest version can ba a possible solution.

 

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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