Symantec representative required please
I purchased PCAnywhere v12.5 online from symantec, on the basis that it was compatible with version 11.5 as per your compatibility matrix.
However after problems trying to connect to 12.5 host from 11.5 remote, I posted on the forum and got a reply that version 12.5.5 is not compatible with any other version.
This is a problem because I cannot upgrade the 11.5 or I will loose connectivity with existing hosts.
Can you confirm that the v12.5.5 will only work with 12.5.5? and if so can I get a previous version that will work with 11.5..
If this is not the case then how do I get a refund as the product does not do what it says it does based on Symantec's compatibility matrix.
Because I was familiar with PcAnywhere, and the fact that I had already used v12.5 previously (obviously a different service pack), I did not purchase support with the product, therefore symantec support and customer service are unwilling to help.
I might add that this is the worst company I have ever had the misfortune of dealing with from a customer support point of view for a long time.
Any positive advice from a company representative would be most appreciated.