Video Screencast Help

Symantec scan not completing

Created: 07 Mar 2011 • Updated: 07 Mar 2011 | 7 comments

I have a problem on my servers which has SAV version  ...Symantec scan (scheduled as well as user defined) not completing for days.

Server Version:Windows 2008 standard 64bit SP2

I have already re-installed the SAV version but it still the scan not completing .I have also noticed one more issue when ever there is a scan symantec folder generate lot of files under c:\ProgramData\symantec\Symantec AntiVirus Corporate Edition\7.5

Any sugestion



Comments 7 CommentsJump to latest comment

Thomas K's picture

What errors are you seeing in the Windows event viewer?

This is the wrong forum, I will move this to the Endpoint Protection forum for you.

coolgoose's picture

Thanks for putting me into right forum..By the way ..I did not see any error in event log...Scanning showing as still running but when I checked the folder

there are lot of files generated after this scanning.

Thomas K's picture

Coolgoose, see this Symantec KB that may shed some light on the issue.

Symantec AntiVirus Corporate Edition manual or scheduled scan stops before reaching 100 percent complete



coolgoose's picture

 I got the following error message after manual scan..

Faulting application Rtvscan.exe, version, time stamp 0x4ab113ce, faulting module kernel32.dll, version 6.0.6002.18005, time stamp 0x49e038c0, exception code 0xc00000fd, fault offset 0x00011d23, process id 0x1a70, application start time 0x01cbdcb7b4c8738c.

Is this related to probelmatic NAV version?

Rafeeq's picture

would suggest you to uninstall and re-install it again in console session

check this  registry permission in the registry, give symantec folder ful permission

Check permissions on the following registry keys:
'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection'
'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Custom Tasks'. 

Change the permission the listed keys to the following:
1. Administrator - Full Control
2. SYSTEM - Full Control
3. Users - Full Control
4. Restricted - Full Control

Note: Make sure the permissions are inherited to child registry keys. 

coolgoose's picture

Hello Rafeeq,

I can not find the following registry entries on my server

My server is Windows 2008 Standard 64bit

Is the following path correct?

'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection'
'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Custom Tasks'.