Endpoint Protection Small Business Edition

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  • 1.  Symantec Security Response Webpage cannot show on SEPM console, but works on web console

    Posted Feb 06, 2013 03:40 AM

    <v:shapetype coordsize="21600,21600" filled="f" id="_x0000_t75" o:preferrelative="t" o:spt="75" path="m@4@5l@4@11@9@11@9@5xe" stroked="f"> <v:stroke joinstyle="miter"> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"> <v:f eqn="sum @0 1 0"> <v:f eqn="sum 0 0 @1"> <v:f eqn="prod @2 1 2"> <v:f eqn="prod @3 21600 pixelWidth"> <v:f eqn="prod @3 21600 pixelHeight"> <v:f eqn="sum @0 0 1"> <v:f eqn="prod @6 1 2"> <v:f eqn="prod @7 21600 pixelWidth"> <v:f eqn="sum @8 21600 0"> <v:f eqn="prod @7 21600 pixelHeight"> <v:f eqn="sum @10 21600 0"> </v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:formulas> <v:path gradientshapeok="t" o:connecttype="rect" o:extrusionok="f"> </v:path></v:stroke></v:shapetype><v:shape id="_x0000_i1025" style="width: 721.5pt; height: 383.25pt;" type="#_x0000_t75"> <v:imagedata o:title="" src="file:///C:\Users\gug3\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"> </v:imagedata></v:shape>

    <v:shapetype coordsize="21600,21600" filled="f" id="_x0000_t75" o:preferrelative="t" o:spt="75" path="m@4@5l@4@11@9@11@9@5xe" stroked="f"> <v:stroke joinstyle="miter"> <v:formulas> <v:f eqn="if lineDrawn pixelLineWidth 0"> <v:f eqn="sum @0 1 0"> <v:f eqn="sum 0 0 @1"> <v:f eqn="prod @2 1 2"> <v:f eqn="prod @3 21600 pixelWidth"> <v:f eqn="prod @3 21600 pixelHeight"> <v:f eqn="sum @0 0 1"> <v:f eqn="prod @6 1 2"> <v:f eqn="prod @7 21600 pixelWidth"> <v:f eqn="sum @8 21600 0"> <v:f eqn="prod @7 21600 pixelHeight"> <v:f eqn="sum @10 21600 0"> </v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:f></v:formulas> <v:path gradientshapeok="t" o:connecttype="rect" o:extrusionok="f"> </v:path></v:stroke></v:shapetype><v:shape id="_x0000_i1025" style="width: 721.5pt; height: 383.25pt;" type="#_x0000_t75"> <v:imagedata o:title="" src="file:///C:\Users\gug3\AppData\Local\Temp\msohtmlclip1\01\clip_image001.png"> </v:imagedata></v:shape>

    Anybody knows why it happens?  I can access these URLs on web console.

     

     



  • 2.  RE: Symantec Security Response Webpage cannot show on SEPM console, but works on web console

    Posted Feb 06, 2013 05:57 AM

    Should be related to the proxy settings.

    Do you use proxy in your network? is it properly configured in IE where SEPM? is loaded.

    Check this article.

     

    Symantec Endpoint Protection Manager homepage displays the following error:"No data, ..." in "Security Response" box and Severe with failing to load up the INDEXW.html file status under the logs session when running a report for server activity

     

    http://www.symantec.com/business/support/index?page=content&id=TECH97386

     

    You should be able to open this on the SEPM server

    "http://securityresponse.symantec.com".

     

     



  • 3.  RE: Symantec Security Response Webpage cannot show on SEPM console, but works on web console

    Posted Feb 06, 2013 08:55 AM

    Is the SEPM updating normally?



  • 4.  RE: Symantec Security Response Webpage cannot show on SEPM console, but works on web console
    Best Answer

    Trusted Advisor
    Posted Feb 06, 2013 11:49 AM

    Hello,

    What version of SEPM are you running?

    Here are the Steps I would suggest you to perform - 

    1) Remove the Proxy settings.

    2) Restarted the SEPM Services .

    3) Restore the Proxy Settings .

    4) Pie chart was working fine & showing the correct data.

    and

    I would recommend you to Migrate to the Latest version of SEP 12.1 RU2

    Secondly, this Article which speaks of Exact same issue:

    In the SEPM home page, the Symantec Security Response panel does not open, it displays: "This program cannot display the webpage"

    http://www.symantec.com/docs/TECH186802

    Hope that helps!!