Endpoint Protection

 View Only
  • 1.  Symantec Services

    Posted Dec 19, 2013 04:02 AM

    How can we temporarily stop or disable SepMasterService services



  • 2.  RE: Symantec Services

    Posted Dec 19, 2013 04:08 AM

    Disable tamper protection and after you can stop services



  • 3.  RE: Symantec Services

    Posted Dec 19, 2013 04:12 AM

    Dear James,

    i had tried the same ,but it didn't work.



  • 4.  RE: Symantec Services

    Posted Dec 19, 2013 04:14 AM

    Hi

    Please try the following command and let me know the status

    Open a command prompt. (Run a command prompt as Administrator in Windows vista/7/8)
    Copy command line and Paste.
     

    sc stop "SepMasterService"
    sc config "SepMasterService" start= disabled

     

    Regards

     



  • 5.  RE: Symantec Services

    Posted Dec 19, 2013 04:14 AM

    Does SepMasterService are grayout ?



  • 6.  RE: Symantec Services

    Posted Dec 19, 2013 04:18 AM

    Yes ,James



  • 7.  RE: Symantec Services

    Posted Dec 19, 2013 04:23 AM

    Does you have disabled Tamper protection ?If yes Does sep client received that policy ?

    How to Disable "Tamper Protection" on a SEP 12.1 Client

     

    Article:TECH192023 | Created: 2012-06-29 | Updated: 2012-09-25 | Article URL http://www.symantec.com/docs/TECH192023

    TECH102636 How To Change Tamper Protection Policies and Settings to groups in Symantec Endpoint Protection Manager (SEPM)



  • 8.  RE: Symantec Services

    Trusted Advisor
    Posted Dec 19, 2013 09:38 AM

    Hello,

    If you disable tamper protection you can control the SepMasterService service.

    Type the following without quotes.  

    “sc queryex SepMasterService” and press enter.

    Try the command from command prompt - 

    taskkill /pid ccSvcHst.exe /f

    Check these articles:

    How to detect Symantec Endpoint Protection services in version 12.1

    http://www.symantec.com/docs/TECH162901

    Removal of SEP 12.1 client fails with error code 1603.

    http://www.symantec.com/docs/TECH180344

    Hope that helps!!!