Created: 11 Jan 2008 | Updated: 21 May 2010 | 10 comments
I'm quite 'old' Symantec user, I suppose from NAV8 or even earlier. Last weeks I'm testing SEP as everyone, and I had to contact Symantec Support, because of some mysterious things going on with SEP.
I'm using mysupport page as it is more convenient to post some technical data instead being constantly asked the same questions.
My first case was about trouble with using SEPM console on Vista - I got response very quickly, answering that this console is not supported on Vista. Oops. Try to find this information somewhere in marketing materials. But anyway.
Second case was more serious, my clients in test installation were not able to contact SEPM. After whole day of digging I found that the problem is with IIS. I opened a case, full of technical details. Then waited. And waited. It took them 4 days to respond that this case needs to be discussed by phone. I shoud say a prayer, if this would be production environment I could loose a job with this kind of timing when solving problems.
My last (so far) support case was today, about problems with deployment via GPO. Answer was quite quick, but it contained only information that... they can't find my support contract. I have license for 1000 clients and contract for which company pays some crazy money every year, but its lost. I'm not sure if I should cry of laugh.
What are your experiences? As for now, I'm just afraid of deploying SEP, it is quite unstable and I may need some support, but with this level of... well, you name it, I may get into real trouble.