Video Screencast Help

Symantec support

Created: 22 Oct 2012 | 3 comments

Is Symantec supprt website and email having trouble?

 

Has anyone created a technical support case since last Friday?

I am trying to create a technical case, a customer support case and send a email, all have failed with 404 errors, "oops" or invalid recipient.

 

Thanks,

GlenG

Comments 3 CommentsJump to latest comment

Ashish-Sharma's picture

HI,

You can call..

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

How to create a new case in MySymantec (formerly MySupport)

http://www.symantec.com/docs/TECH58873

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

 

Thanks In Advance

Ashish Sharma

 

 

GlenG's picture

Ashish,

 

I am using the proceedure described in TECH58873 - it fails with "MySupport Application Error" screen or JBoss stack trace.

 

I tired the US phone number 800-342-0652 they tried to transfer me but lost the connection.

I tired the number a second time (I think I got the same person) they said 800-327-2232 is the number I needed to call - and transferred me again.  This time I got someone and they said I needed to call 800 634 4747 #1 - and transferred me.  The person who answered said I needed to talk to someone in a different group and transferred me again.  When the person answered the connection was so bad that I could hardly hear them, I gave up and went to lunch.

 

I tried to create a Customer support case but that fails with "Ooops.....something went wrong" and invites me to email.  The email is rejected with the following:

server-3.tower-85.messagelabs.com gave this error:
Invalid recipient <customercare@symantec.com> (#5.1.1)
 

Thanks for the phone number, but in my experance (today) it is not worth much.

 

GlenG

 

 

 

 

Ashish-Sharma's picture

HI,

Some issue are occured in Symantec support site

Check Same issue thread

https://www-secure.symantec.com/connect/forums/my-support-doesnt-work

Thanks In Advance

Ashish Sharma