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Symantec Support Screw Up

Created: 21 Oct 2012 | 1 comment

Don't you think that Symantec Support is a joke? I am the valid PGP Desktop customer, and I tried to log a support case, but after I clicked the button to submit, all I can get is HTTP 500 error below and I can't even log a ticket. Please fix your own bug.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.IllegalStateException: Cannot create a session after the response has been committed
	org.apache.catalina.connector.Request.doGetSession(Request.java:2301)
	org.apache.catalina.connector.Request.getSession(Request.java:2075)
	org.apache.catalina.connector.RequestFacade.getSession(RequestFacade.java:833)
	org.apache.catalina.connector.RequestFacade.getSession(RequestFacade.java:844)
	javax.servlet.http.HttpServletRequestWrapper.getSession(HttpServletRequestWrapper.java:224)
	com.symantec.support.common.web.servlet.LocaleRequestWrapper.getLocale(Unknown Source)
	org.springframework.web.servlet.i18n.AcceptHeaderLocaleResolver.resolveLocale(AcceptHeaderLocaleResolver.java:39)
	org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:903)
	org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:705)
	org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:625)
	org.springframework.web.servlet.FrameworkServlet.serviceWrapper(FrameworkServlet.java:386)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:346)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
	com.symantec.support.common.web.filters.LocaleFilter.doFilter(Unknown Source)
	com.symantec.support.common.web.filters.CharacterEncodingFilter.doFilter(Unknown Source)
	org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

note The full stack trace of the root cause is available in the JBossWeb/2.0.1.GA logs.

JBossWeb/2.0.1.GA

Comments 1 CommentJump to latest comment

pete_4u2002's picture

can you try calling toll free nunmber for your location and log a ticket.