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Symantec System Center - Cant unlock server group

Updated: 21 May 2010 | 5 comments
M.Catterall's picture
M.Catterall
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Ive recently taken over as Network admin and I got zero hand over from my predecessor, the server group is locked in the console and all the passwords I try dont work.  I've tried resetting the admin password using the Iforgot toll but it comes up with an error saying 'The specified user account does not exist'
 
Any Ideas?
 
Thaks in advance
 
Mark
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Sandeep Cheema's picture
25
Dec
2007
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Sandeep Cheema

With the desription of the issue it looks like the accounts key is corrupt. It is located under HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion.
 
copy and paste the following contents in a notepad and save it as filename.reg under all file types.
Take a back up of the same  registry key and delete it.
Double click the new reg file to add it  to the registry.
 
 

******************************************DONT COPY THIS LINE***************************************************

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Accounts]

"user-admin-p"="s7CxGC0ZiW1Fk7mJV2Lcn8Gso+245G0khV/EvY5Z8zs+NY0="

"user-admin-r"="20ABEC27837266AF34AE6C0A2683B5BB4714B6B7F34"

 

 

******************************************DONT COPY THIS LINE***************************************************

 

Then run the iforgot.exe the ususal way.The user name is admin(case sensitive)

 

 

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting "Hey!  I found a virus!  Look at me!  I'm soooo goooood!"

M.Catterall's picture
02
Jan
2008
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M.Catterall

Sandeep

Thanks very much it worked a treat!

Mark

Ale03's picture
09
Dec
2008
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Ale03

Hi!

i tried the solution above, but it doesn't work!

any suggestion?

 

rgs's picture
17
Dec
2008
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rgs

I couldn't get this to work either, so I manually edited the "user-admin-p" value in the registry and entered a small random text string, then ran Iforget.exe again. It worked and I could get back in.

Eduardo Menegalli Nazato's picture
06
Jan
2009
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Eduardo Menegalli Nazato

Thanks a LOT, it worked!!!

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