Symantec System Center - Cant unlock server group

M.Catterall's picture
M.Catterall
December 17th, 2007
Ive recently taken over as Network admin and I got zero hand over from my predecessor, the server group is locked in the console and all the passwords I try dont work.  I've tried resetting the admin password using the Iforgot toll but it comes up with an error saying 'The specified user account does not exist'
 
Any Ideas?
 
Thaks in advance
 
Mark
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Sandeep Cheema's picture
Sandeep Cheema
2 years 12 weeks ago

With the desription of the issue it looks like the accounts key is corrupt. It is located under HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion.
 
copy and paste the following contents in a notepad and save it as filename.reg under all file types.
Take a back up of the same  registry key and delete it.
Double click the new reg file to add it  to the registry.
 
 

******************************************DONT COPY THIS LINE***************************************************

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Accounts]

"user-admin-p"="s7CxGC0ZiW1Fk7mJV2Lcn8Gso+245G0khV/EvY5Z8zs+NY0="

"user-admin-r"="20ABEC27837266AF34AE6C0A2683B5BB4714B6B7F34"

 

 

******************************************DONT COPY THIS LINE***************************************************

 

Then run the iforgot.exe the ususal way.The user name is admin(case sensitive)

 

 
0 votes
M.Catterall's picture
M.Catterall
2 years 11 weeks ago

Sandeep

Thanks very much it worked a treat!

Mark

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Ale03's picture
Ale03
1 year 14 weeks ago

Hi!

i tried the solution above, but it doesn't work!

any suggestion?

 

0 votes
rgs's picture
rgs
1 year 13 weeks ago

I couldn't get this to work either, so I manually edited the "user-admin-p" value in the registry and entered a small random text string, then ran Iforget.exe again. It worked and I could get back in.

0 votes
Eduardo Menegalli Nazato's picture
Eduardo Menegalli Nazato
1 year 10 weeks ago

Thanks a LOT, it worked!!!

0 votes