Error: "An error occurred when trying to connect to topology service. Make sure it is properly installed." when opening Symantec System Center 10.x

http://service1.symantec.com/SUPPORT/ent-security....

HI , have you followed these steps without missing even a single one

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2005051007445848?Open&docid=2005033015282148&nsf=ent-security.nsf&view=0

Yes, I used this document.
Only the step "To disable the "Disable the run once list" policy in the Group Policy Object Editor" i have to wait. We have here an Domain and i am not a domain administrator so i have no privileges to change the settings. I called an domain administrator and  now i am waiting. But all the other steps - nothing. First i thought somebody changed the NTFS permissions - No that was not the problem. I have all rights on the folders and the files in it.
I have no more idea how i can use the System Center.

regards
KS

In the mean time..
do u see anything in the even viwer

as per the above document

• Check the Application section of the Event Log for errors from other services and devices.

any thing suspecious??

@Rafeeq
I can not find problems with other software or something like this - no entries in the eventlog.
The last time i deinstalled SSC manually because an normal deinstallation failed and reboot the workstation and installed the SSC but it is also the same.

@Prachand
I know the document and i do all the steps but it is also the same.

-----
Sorry, but the Symantec Software is **** i have no words to describe. Since we use Symantec AntiVirus we have only
problems.
-----

regards
KS

Did u try different version of SSC...
Try to install lower version and see whether u get the same error message...
 

@shp
We use all the same version 101.8.8000 but i found something:

On other clients a can find an service called "Symantec System Center Discovery Service". I installed the SSC on my client and have no service called "SSC Discovery Service"? I think this is the problem. The installation does not install the service.
Can i install the service manually?

To the topic "Install an older Version"
I have the information that you need an SSC Version equal or higher as the server and clients. If i install an older version i have trouble with the System Center Console because i can not change the configuration or i can not see all options.

regards
KS

Reinstallation of SSC should fix the problem...
Try to install using domain admin account... It may install the service also...

Hope this resolved give it a shot

Error: "Symantec AntiVirus could not retrieve topology information from SSC topology service for the Primary Server of the server group"

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002091008324048?Open&docid=2002110112002748&nsf=ent-security.nsf&view=docid&prod=Symantec

OK,
i tested an repair installation, an modify installation and a new installation:
I have always the same problem, i have only the following services:

SERVICE_NAME: ccEvtMgr DISPLAY_NAME: Symantec Event Manager Event propagation and logging service         GROUP             : Symantec Core Services         TYPE              : 10 WIN32_OWN_PROCESS         STATE             : 4  RUNNING                                (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)         WIN32_EXIT_CODE   : 0  (0x0)         SERVICE_EXIT_CODE : 0  (0x0)         CHECKPOINT        : 0x0         WAIT_HINT         : 0x0  SERVICE_NAME: ccSetMgr DISPLAY_NAME: Symantec Settings Manager Settings storage and management service         GROUP             : Symantec Core Services         TYPE              : 10 WIN32_OWN_PROCESS         STATE             : 4  RUNNING                                (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)         WIN32_EXIT_CODE   : 0  (0x0)         SERVICE_EXIT_CODE : 0  (0x0)         CHECKPOINT        : 0x0         WAIT_HINT         : 0x0  SERVICE_NAME: DefWatch DISPLAY_NAME: Symantec AntiVirus Definition Watcher ▄berwacht und verwaltet Virendefinitionen.         TYPE              : 110 WIN32_OWN_PROCESS INTERACTIVE_PROCESS         STATE             : 4  RUNNING                                (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)         WIN32_EXIT_CODE   : 0  (0x0)         SERVICE_EXIT_CODE : 0  (0x0)         CHECKPOINT        : 0x0         WAIT_HINT         : 0x0  SERVICE_NAME: SNDSrvc DISPLAY_NAME: Symantec Network Drivers Service Symantec Network Drivers Service         GROUP             : Symantec Services         TYPE              : 10 WIN32_OWN_PROCESS         STATE             : 4  RUNNING                                (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)         WIN32_EXIT_CODE   : 0  (0x0)         SERVICE_EXIT_CODE : 0  (0x0)         CHECKPOINT        : 0x0         WAIT_HINT         : 0x0  SERVICE_NAME: SPBBCSvc DISPLAY_NAME: Symantec SPBBCSvc Symantec SPBBC         GROUP             : Symantec Services         TYPE              : 10 WIN32_OWN_PROCESS         STATE             : 4  RUNNING                                (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)         WIN32_EXIT_CODE   : 0  (0x0)         SERVICE_EXIT_CODE : 0  (0x0)         CHECKPOINT        : 0x0         WAIT_HINT         : 0x0  SERVICE_NAME: Symantec AntiVirus DISPLAY_NAME: Symantec AntiVirus Bietet Virenpr³fungen in Echtzeit, Berichterstellung und Verwaltungsfunktionalit õt f³r Symantec AntiVirus.         TYPE              : 110 WIN32_OWN_PROCESS INTERACTIVE_PROCESS         STATE             : 4  RUNNING                                (STOPPABLE,NOT_PAUSABLE,ACCEPTS_SHUTDOWN)         WIN32_EXIT_CODE   : 0  (0x0)         SERVICE_EXIT_CODE : 0  (0x0)         CHECKPOINT        : 0x0         WAIT_HINT         : 0x0   C:\>

I have no SSC topology service. I will ask an colleague if he can test the installation on my workstation with domain admin rights because i have only local admin rights. But i think that the result will be the same.
I will give you feedback, i think, on friday i have new information because the domain admins are all in the USA.

regards
KS

I think the problem is with your group policy.

thats the only one we have not checked so far.

try this on the machine and see if you have any restrictions

You also go start run & type rsop.msc- it will open a new window.
--> Under computer configrations go to windows setting-- then security setting & click on the system services.. On the right hand side find symantec serivices & check if there is any thing under stratup.

Policy checked
OK, i have checked the policy. I can see a lot services but no restrictions. There is nothing configured.
I have tested the installation on another client and it works on the other machine without problems *aarrrgggghhhhhh*
I have administrative privileges on the local machine. The problem is only that i can not change the workstations and i have not the time to reinstall windows and all applications.

Nothing works, so i have to work without the SSC. *shit*

regards
KS

//Update:
I have installed the SSC on one of our Servers and now i can use the SSC if i use an remote desktop connection to the server. So i can see and configure all what i need. I have no more idea why i can not install the software.
Somebody says me that i need always administrative privileges if i want to use the SSC??? OK, if i install them i use my admin-account and i have an account on my SSC created with admin rights. Normally i logon with an normal user account on my workstation and if i need more privileges or i want to start an mmc or something like this than i use "run as" and start the application with admin rights.
Is it really correct that i need always admin rights for the SSC? I thought really i can start the SSC with "run as" and use my Symantec Account to Unlock the Server Group????
Please say somebody that i do not need always work with admin rights on my workstation....