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Symantec System Recovery 2011 cause Server to Freeze When Job Starts

Created: 10 Feb 2013 • Updated: 10 Feb 2013 | 2 comments
This issue has been solved. See solution.


We are running SSR 2011 on Server 2008 R2.

Sometimes, but not always, a few seconds/minutes after a job starts the server freeze and need to be hard crash in order to come back to life.

Looking at the Event Viewer i see this massage:

"Unexpected failure. Error code: 490@01010004"

Searching a bit online, its seems to be related to Hyper V or all kind of Virtual Drives software.

We don't use Hyper V and we don't use any virtual drive software.

Our SSR 2011 is on version which seems to be the latest version.

Any idea what might be causing it?




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Markus Koestler's picture

There is already SP 3 for SSR 2011 so you might update your installation. In BESR 2010 there was a bug related to Hyper-V:

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