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Symantec System Recovery 2011 Installation hangs at end-need help!!

Created: 02 Jan 2013 | 4 comments

Hello,

I am trying to install Symantec System Recovery 10.0.1.41704 on Windos 7 Ultimate X86 client.  The installation did not colmplete and it remained stuck like this for an indefinite time. I force closed it and found that .Net Framework was missing on this system, so donwloaded and installed the latest 4.5 version, rebooted and retried the installation.   The result is the same, it remains stuck when it reaches here...

How to clean the corruptions and do a clean installtion well?  100s of other clients had no problem installing this SSR version.

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TRaj's picture

Hello Insaf,

Are you trying to upgrade from BESR 2010 or is it a fresh install for SSR 2011.

Try this :

If the installation program does not run, type the following command at a
command prompt:.
:\browser.exe
where is the drive letter of your media drive.

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insaf_mohd's picture

Hello Tripti,

It's a fresh install and not an upgrade. I tried the above and it pops up the installation wizard just like I double click it, it has no prob to run but the installation gets stuck at that point :( That's the problem..it stays for an indefinite periode then I just force close it.  Apart from .net framework what else can be a prerequisite? The H/W is pretty good though.

I tried 10.0.1, 10.0.2 and 10.0.3 all the same :P

insaf_mohd's picture

This is the error I got after long waiting on the stuck wizard

Any clues?

Abhishek Sen's picture

Try the below article to resolve the issue

http://www.symantec.com/docs/TECH159544

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