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Symantec trouble shooting

Created: 23 Oct 2012 • Updated: 29 Nov 2012 | 8 comments
This issue has been solved. See solution.

HI Team

can any one share  me

Symantec trouble shooting command list and trick.

And Symantec dump link.

Comments 8 CommentsJump to latest comment

Ashish-Sharma's picture

Symantec Endpoint protection 11.0 -Troubleshooting Guide

http://www.symantec.com/connect/articles/symantec-endpoint-protection-110-troubleshooting-guide

Troubleshooting Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=HOWTO55362

Troubleshooting LiveUpdate Issues with Symantec Endpoint protection

http://www.symantec.com/connect/articles/troubleshooting-liveupdate-issues-symantec-endpoint-protection

Troubleshooting Content Delivery to the Symantec Endpoint Protection client

http://www.symantec.com/business/support/index?page=content&id=TECH106034

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/business/support/index?page=content&id=TECH95790

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

SEP 12.1 Best Practice, License & other articles

https://www-secure.symantec.com/connect/articles/sep-121-best-practice-license-other-articles

Commands

Check this thread

https://www-secure.symantec.com/connect/forums/command-line-2

 

Thanks In Advance

Ashish Sharma

 

 

Chetan Savade's picture

Hi,

To know about command line options please go through following article

https://www-secure.symantec.com/connect/articles/s...

I would like to add one more article here to know more about troubleshooting.

Symantec Endpoint Protection 11.0 Frequently Asked Questions

http://www.symantec.com/business/support/index?page=content&id=TECH102211&locale=en_US

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

rs_cert's picture

Client server troubleshooting

http://www.symantec.com/docs/TECH95789

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/business/support/index?page=content&id=TECH104539

Troubleshooting Content Delivery to the Symantec Endpoint Protection client

http://www.symantec.com/business/support/index?page=content&id=TECH106034

https://www-secure.symantec.com/connect/downloads/installation-step-symantec-endpoint-protection-manager1106005-screenshot

https://www-secure.symantec.com/connect/downloads/resolutionfailed-start-symantec-management-client-service

https://www-secure.symantec.com/connect/downloads/runtime-error-symantec-endpoint-protection-110

https://www-secure.symantec.com/connect/downloads/group-updater-provider-not-sharing-update-patch-assigned-client

https://www-secure.symantec.com/connect/downloads/ptp-services-not-working-sep

https://www-secure.symantec.com/connect/downloads/disable-cddvd-writer-system-through-sepm

https://www-secure.symantec.com/connect/downloads/sep-policy-block-usb-and-exclude-keyboard-and-mouse

https://www-secure.symantec.com/connect/downloads/error-code-returned-0x8007042c

https://www-secure.symantec.com/connect/downloads/data-card-policy

https://www-secure.symantec.com/connect/downloads/solution-doc-manage-unmanaged-system-sep-1106005

 

Troubleshooting Articles for Symantec Endpoint Protection version 11.x

https://www-secure.symantec.com/connect/articles/troubleshooting-articles-symantec-endpoint-protection-version-11x

Troubleshooting Articles for Symantec Endpoint Protection version 12.1

https://www-secure.symantec.com/connect/articles/troubleshooting-articles-symantec-endpoint-protection-version-121

 

How to install IPS to an existing Symantec Endpoint Protection client

http://www.symantec.com/business/support/index?pag...

 

How to increase the sensitivity of Proactive Threat Protection in Symantec Endpoint Protection 11.x

http://www.symantec.com/business/support/index?pag...

 

Best practices for troubleshooting viruses on a network

http://www.symantec.com/business/support/index?pag...

 

Simple steps to protect yourself from the Conficker Worm

http://www.symantec.com/business/support/index?pag...

 

Troubleshooting Symantec Protection Center communication problems

http://www.symantec.com/business/support/index?pag...

 

Troubleshooting content update problems

http://www.symantec.com/business/support/index?pag...

The Symantec Endpoint Protection Support Tool for Symantec Endpoint Protection Small Business Edition

 

http://www.symantec.com/business/support/index?pag...

 

Security Best Practices for Protecting a Business Environment from Common Threats

http://www.symantec.com/business/support/index?pag...

 

Best practices regarding Intrusion Prevention System technology

http://www.symantec.com/business/support/index?pag...

 

Obtaining the latest version of Endpoint Protection or Network Access Control 11

http://www.symantec.com/business/support/index?pag...

 

How to install Symantec Protection Center

http://www.symantec.com/business/support/index?pag...

Top 25 Best Practices for Symantec Endpoint Protection 11.0

DEPLOYMENT & DESIGN

Top 10 Symantec Best Practices - Deploying Symantec Endpoint Protection Architecture
http://service1.symantec.com/support/ent-security.nsf/docid/2009012721190648?Open&seg=ent

Best Practices for Installing Symantec Endpoint Protection on Windows Servers
http://service1.symantec.com/support/ent-security.nsf/docid/2009021811070448?Open&seg=ent

Best Practices documents for Symantec Endpoint Protection 11.0 on Microsoft Small Business Server 2003
http://service1.symantec.com/support/ent-security.nsf/docid/2008040314131948?Open&seg=ent

Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009010714075548

Best Practices for Central Deployment and Management of Symantec Endpoint Protection (SEP) in a Workgroup environment
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009010622472148

Best Practices for Symantec Endpoint Protection on Citrix and Terminal Servers
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008112414453348

SECURITY & THREATS

Security Best Practice Recommendations
http://service1.symantec.com/support/ent-security.nsf/docid/2009010808340848?Open&seg=ent

Best practices for responding to active threats on a network
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010011510455048

Security Response recommendations for Symantec Endpoint Protection settings
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010020308592948

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe
http://service1.symantec.com/ent-security.nsf/docid/2010010319585948

Best practices regarding Intrusion Prevention System technology
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009080314433948

REPLICATION

Best Practice for setting replication frequency
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008121913532148

DISASTER RECOVERY and SQL

Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948

Best Practices to Backing up a Microsoft SQL Database on Demand from the Symantec Endpoint Protection Manager Console
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009092814233048

Best Practices guide for Installing the Symantec Endpoint Protection Manager with a SQL Server 2005 Database
http://service1.symantec.com/support/ent-security.nsf/docid/2008031504445748?Open&seg=ent

Best Practices guide for Installing the Symantec Endpoint Protection Manager 11 RU5 with a SQL Server 2008 Database
http://service1.symantec.com/support/ent-security.nsf/docid/2009093006181448?Open&seg=ent

Best Practices guide for moving the Symantec Endpoint Protection Manager SQL Server database from one drive to another on the same machine'
http://service1.symantec.com/support/ent-security.nsf/docid/2008101011093048?Open&seg=ent

Best Practices guide to moving the Symantec Endpoint Protection Manager SQL Server database from an existing SQL Server database to a new SQL Server database
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008041601053448

LIVEUPDATE

Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)

http://service1.symantec.com/support/ent-security.nsf/docid/2009050510573148

Best practices for Group Update Provider (GUP) from Symantec Endpoint Protection MR3 or earlier builds
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008081810593048

Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager'
http://service1.symantec.com/support/ent-security.nsf/docid/2009020514050748?Open&seg=ent

Best practice for configuring LiveUpdate when installing a Symantec Endpoint Protection Manager and Symantec Endpoint Protection client on the same machine.'
http://service1.symantec.com/support/ent-security.nsf/docid/2007082209152648?Open&seg=ent

Best Practices for LiveUpdate Administrator (LUA) 2.x
http://service1.symantec.com/support/ent-security.nsf/docid/2009041314165848

CONFIGURATION

Best Practices for Changing a Client's Group Using the Endpoint Protection Manager Console
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008070716164248

Best Practices for Symantec Endpoint Protection Location Awareness
http://service1.symantec.com/support/ent-security.nsf/docid/2009122010495848?Open&seg=ent

Best Practices for file and folder scan exclusions are recommended when using QuickBooks 2006, 2007, 2008, 2009, 2010

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009120811114948

VIRTUALIZATION

Best Practice for Symantec Endpoint Protection Scheduled Scans in VMWare
http://service1.symantec.com/support/ent-security.nsf/docid/2009090206565248

Best Practices for Symantec Endpoint Protection integration with Workspace Virtualization (formerly SVS)
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009052511265248

Best Practices for Symantec Endpoint Protection in virtual environments
http://service1.symantec.com/SUPPORT/ent-security....

 

http://www.symantec.com/business/support/index?page=content&id=DOC4335

SOLUTION
cus000's picture

Too many i guess.... if you have any specific concern or issue it would be the best

 

otherwise the SEP KB homepage is much better...

_Brian's picture

All SEP related info can be found here:

Endpoint Protection Knowledge Base

https://www.symantec.com/business/support/index?pa...

rs_cert's picture

Hi Anil- Almost all documents avail here. If you need more information on SEP, you can just raise te case/forum regarding that issue and you will be get all detail

sandra.g's picture

What about the Support Tool?

The Symantec Endpoint Protection Support Tool
http://www.symantec.com/docs/TECH105414

Not sure what you mean about dump links.

sandra

Symantec, Information Developer
Installation, Migration, Deployment and Patching
User Protection & Productivity, Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best help