Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Symantec trouble shooting

Created: 23 Oct 2012 • Updated: 29 Nov 2012 | 8 comments
This issue has been solved. See solution.

HI Team

can any one share  me

Symantec trouble shooting command list and trick.

And Symantec dump link.

Comments 8 CommentsJump to latest comment

Ashish-Sharma's picture

Symantec Endpoint protection 11.0 -Troubleshooting Guide

http://www.symantec.com/connect/articles/symantec-endpoint-protection-110-troubleshooting-guide

Troubleshooting Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=HOWTO55362

Troubleshooting LiveUpdate Issues with Symantec Endpoint protection

http://www.symantec.com/connect/articles/troubleshooting-liveupdate-issues-symantec-endpoint-protection

Troubleshooting Content Delivery to the Symantec Endpoint Protection client

http://www.symantec.com/business/support/index?page=content&id=TECH106034

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/business/support/index?page=content&id=TECH95790

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

SEP 12.1 Best Practice, License & other articles

https://www-secure.symantec.com/connect/articles/sep-121-best-practice-license-other-articles

Commands

Check this thread

https://www-secure.symantec.com/connect/forums/command-line-2

Thanks In Advance

Ashish Sharma

Chetan Savade's picture

Hi,

To know about command line options please go through following article

https://www-secure.symantec.com/connect/articles/s...

I would like to add one more article here to know more about troubleshooting.

Symantec Endpoint Protection 11.0 Frequently Asked Questions

http://www.symantec.com/business/support/index?page=content&id=TECH102211&locale=en_US

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

rs_cert's picture

Client server troubleshooting

http://www.symantec.com/docs/TECH95789

Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)

http://www.symantec.com/business/support/index?page=content&id=TECH104539

Troubleshooting Content Delivery to the Symantec Endpoint Protection client

http://www.symantec.com/business/support/index?page=content&id=TECH106034

https://www-secure.symantec.com/connect/downloads/installation-step-symantec-endpoint-protection-manager1106005-screenshot

https://www-secure.symantec.com/connect/downloads/resolutionfailed-start-symantec-management-client-service

https://www-secure.symantec.com/connect/downloads/runtime-error-symantec-endpoint-protection-110

https://www-secure.symantec.com/connect/downloads/group-updater-provider-not-sharing-update-patch-assigned-client

https://www-secure.symantec.com/connect/downloads/ptp-services-not-working-sep

https://www-secure.symantec.com/connect/downloads/disable-cddvd-writer-system-through-sepm

https://www-secure.symantec.com/connect/downloads/sep-policy-block-usb-and-exclude-keyboard-and-mouse

https://www-secure.symantec.com/connect/downloads/error-code-returned-0x8007042c

https://www-secure.symantec.com/connect/downloads/data-card-policy

https://www-secure.symantec.com/connect/downloads/solution-doc-manage-unmanaged-system-sep-1106005

Troubleshooting Articles for Symantec Endpoint Protection version 11.x

https://www-secure.symantec.com/connect/articles/troubleshooting-articles-symantec-endpoint-protection-version-11x

Troubleshooting Articles for Symantec Endpoint Protection version 12.1

https://www-secure.symantec.com/connect/articles/troubleshooting-articles-symantec-endpoint-protection-version-121

How to install IPS to an existing Symantec Endpoint Protection client

http://www.symantec.com/business/support/index?pag...

How to increase the sensitivity of Proactive Threat Protection in Symantec Endpoint Protection 11.x

http://www.symantec.com/business/support/index?pag...

Best practices for troubleshooting viruses on a network

http://www.symantec.com/business/support/index?pag...

Simple steps to protect yourself from the Conficker Worm

http://www.symantec.com/business/support/index?pag...

Troubleshooting Symantec Protection Center communication problems

http://www.symantec.com/business/support/index?pag...

Troubleshooting content update problems

http://www.symantec.com/business/support/index?pag...

The Symantec Endpoint Protection Support Tool for Symantec Endpoint Protection Small Business Edition

http://www.symantec.com/business/support/index?pag...

Security Best Practices for Protecting a Business Environment from Common Threats

http://www.symantec.com/business/support/index?pag...

Best practices regarding Intrusion Prevention System technology

http://www.symantec.com/business/support/index?pag...

Obtaining the latest version of Endpoint Protection or Network Access Control 11

http://www.symantec.com/business/support/index?pag...

How to install Symantec Protection Center

http://www.symantec.com/business/support/index?pag...

Top 25 Best Practices for Symantec Endpoint Protection 11.0

DEPLOYMENT & DESIGN

Top 10 Symantec Best Practices - Deploying Symantec Endpoint Protection Architecture
http://service1.symantec.com/support/ent-security.nsf/docid/2009012721190648?Open&seg=ent

Best Practices for Installing Symantec Endpoint Protection on Windows Servers
http://service1.symantec.com/support/ent-security.nsf/docid/2009021811070448?Open&seg=ent

Best Practices documents for Symantec Endpoint Protection 11.0 on Microsoft Small Business Server 2003
http://service1.symantec.com/support/ent-security.nsf/docid/2008040314131948?Open&seg=ent

Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009010714075548

Best Practices for Central Deployment and Management of Symantec Endpoint Protection (SEP) in a Workgroup environment
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009010622472148

Best Practices for Symantec Endpoint Protection on Citrix and Terminal Servers
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008112414453348

SECURITY & THREATS

Security Best Practice Recommendations
http://service1.symantec.com/support/ent-security.nsf/docid/2009010808340848?Open&seg=ent

Best practices for responding to active threats on a network
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010011510455048

Security Response recommendations for Symantec Endpoint Protection settings
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010020308592948

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe
http://service1.symantec.com/ent-security.nsf/docid/2010010319585948

Best practices regarding Intrusion Prevention System technology
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009080314433948

REPLICATION

Best Practice for setting replication frequency
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008121913532148

DISASTER RECOVERY and SQL

Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948

Best Practices to Backing up a Microsoft SQL Database on Demand from the Symantec Endpoint Protection Manager Console
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009092814233048

Best Practices guide for Installing the Symantec Endpoint Protection Manager with a SQL Server 2005 Database
http://service1.symantec.com/support/ent-security.nsf/docid/2008031504445748?Open&seg=ent

Best Practices guide for Installing the Symantec Endpoint Protection Manager 11 RU5 with a SQL Server 2008 Database
http://service1.symantec.com/support/ent-security.nsf/docid/2009093006181448?Open&seg=ent

Best Practices guide for moving the Symantec Endpoint Protection Manager SQL Server database from one drive to another on the same machine'
http://service1.symantec.com/support/ent-security.nsf/docid/2008101011093048?Open&seg=ent

Best Practices guide to moving the Symantec Endpoint Protection Manager SQL Server database from an existing SQL Server database to a new SQL Server database
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008041601053448

LIVEUPDATE

Best Practices with Symantec Endpoint Protection (SEP) Group Update Providers (GUP)

http://service1.symantec.com/support/ent-security.nsf/docid/2009050510573148

Best practices for Group Update Provider (GUP) from Symantec Endpoint Protection MR3 or earlier builds
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008081810593048

Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager'
http://service1.symantec.com/support/ent-security.nsf/docid/2009020514050748?Open&seg=ent

Best practice for configuring LiveUpdate when installing a Symantec Endpoint Protection Manager and Symantec Endpoint Protection client on the same machine.'
http://service1.symantec.com/support/ent-security.nsf/docid/2007082209152648?Open&seg=ent

Best Practices for LiveUpdate Administrator (LUA) 2.x
http://service1.symantec.com/support/ent-security.nsf/docid/2009041314165848

CONFIGURATION

Best Practices for Changing a Client's Group Using the Endpoint Protection Manager Console
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008070716164248

Best Practices for Symantec Endpoint Protection Location Awareness
http://service1.symantec.com/support/ent-security.nsf/docid/2009122010495848?Open&seg=ent

Best Practices for file and folder scan exclusions are recommended when using QuickBooks 2006, 2007, 2008, 2009, 2010

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009120811114948

VIRTUALIZATION

Best Practice for Symantec Endpoint Protection Scheduled Scans in VMWare
http://service1.symantec.com/support/ent-security.nsf/docid/2009090206565248

Best Practices for Symantec Endpoint Protection integration with Workspace Virtualization (formerly SVS)
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009052511265248

Best Practices for Symantec Endpoint Protection in virtual environments
http://service1.symantec.com/SUPPORT/ent-security....

http://www.symantec.com/business/support/index?page=content&id=DOC4335

SOLUTION
cus000's picture

Too many i guess.... if you have any specific concern or issue it would be the best

otherwise the SEP KB homepage is much better...

Brɨan's picture

All SEP related info can be found here:

Endpoint Protection Knowledge Base

https://www.symantec.com/business/support/index?pa...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

rs_cert's picture

Hi Anil- Almost all documents avail here. If you need more information on SEP, you can just raise te case/forum regarding that issue and you will be get all detail

sandra.g's picture

What about the Support Tool?

The Symantec Endpoint Protection Support Tool
http://www.symantec.com/docs/TECH105414

Not sure what you mean about dump links.

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!