Endpoint Protection

Well well traveling from 11 version to 12 RU1 MP1 now i seems same issue on this latest version.

i found same SEP system in unknown device reports. some SEP system mange with my SEPM server, but don't know why SEPM showing this all list as unknown device....

i had disebled UD and active again but not got success.

SEPM version 12 RU1 MP1

client running multiple version 12 RU1 MP1, MR5 & MR6

post mi if any have solution

do you mean managed client already showing as unmanaged?

This might help you.

http://www.symantec.com/business/support/index?page=content&id=HOWTO55040#v15456075

Kindly Verify....

Your managed client still showing as unmanaged ?

Are you using image OS ?

pete_4u2002 @ Yes

Ajit Jha@ thnks for link, but i have alrady did this all steps.

thnks for reply ashish

yes our H/W vendor using gost image. for the formatted systems.

anything happens for this...!!

have you followed thhis step before imaging ?

SEP 12.1: How to prepare a Symantec Endpoint Protection 12.1 client for cloning (image)

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706
 

Configuring Symantec Endpoint Protection client for deployment as part of a drive image (SEP 11)
http://www.symantec.com/business/support/index?page=content&id=TECH102815
 

thnks for valueble respone..

ill check this link & get back to you..

hi,

Folow this Artical.

How to make an unmanaged SEP 12 client managed

http://www.symantec.com/business/support/index?page=content&id=TECH123001

Please try this document on one system and delete hardware id and check sepm server.

Image Installation System Problem

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

SEP 12.1: How to prepare a Symantec Endpoint Protection 12.1 client for cloning (image)

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

hi

You need to manually do it , coz the location of sylink is different in SEP 12.1

or You can use the tool which can be run on individually, 

To replace Sylink, follow the Steps

1. Click on Start
2. Click Run
3. Type smc -stop in the run field
4. Copy the sylink.xml file from a managed client or from SEPM and paste under "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.xx.xx\Data\Config" it will prompt do you want to replace the file click on Yes.
5. Start the smc service
6. Click Start
7. Click Run 
8. In the run field type the following command smc -start                                                 

To replace Sylink.xml file on computer you will have to use Sylinkdrop utility. You will find this utility by default at two locations

1. Every SEP client will have Sylinkdrop utility under bin folder e.g C:\Program files\Symantec \Symantec Endpoint Protection \12.1.xx.xx\Bin

2. You wil find it under tools folder with original setup files . (CD's or downloaded files)

Sylink Replacer for SEP 12.1

There is different sylink replacer tool for SEP 12.1 , you can get it from the Symantec support team by calling them up or opening a case.

https://www-secure.symantec.com/connect/forums/sylink-replacer-sep-121

Hi

Are you cloning the images and installing ?

Regards

No m not using cloning images..Still i found SEP systems in unknown device failures list which r running latest version...its is bug or what

Hi,

No this is not a bug, can u paste screen shot for your unknown device failures list .

Hi,

I also think it's due to duplicate entries in the database.

Try running following tool:

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/business/support/index?page=content&id=TECH163349

How to prepare a Symantec Endpoint Protection 12.1 client for cloning

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

most of systems runing with SEP latest version

HI,

this is your unmanged client,

previous my comment i have attached how to convert Unmanged to Managed have u try.

You need to manually do it , coz the location of sylink is different in SEP 12.1

or You can use the tool which can be run on individually, 

To replace Sylink, follow the Steps

1. Click on Start
2. Click Run
3. Type smc -stop in the run field
4. Copy the sylink.xml file from a managed client or from SEPM and paste under "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.xx.xx\Data\Config" it will prompt do you want to replace the file click on Yes.
5. Start the smc service
6. Click Start
7. Click Run 
8. In the run field type the following command smc -start                                                 

To replace Sylink.xml file on computer you will have to use Sylinkdrop utility. You will find this utility by default at two locations

1. Every SEP client will have Sylinkdrop utility under bin folder e.g C:\Program files\Symantec \Symantec Endpoint Protection \12.1.xx.xx\Bin

2. You wil find it under tools folder with original setup files . (CD's or downloaded files)

Sylink Replacer for SEP 12.1

There is different sylink replacer tool for SEP 12.1 , you can get it from the Symantec support team by calling them up or opening a case.

https://www-secure.symantec.com/connect/forums/sylink-replacer-sep-121

SEP 12.1: How to prepare a Symantec Endpoint Protection 12.1 client for cloning (image)

http://www.symantec.com/business/support/index?page=content&id=HOWTO54706

i said i have alredy check mention clients. but 70% clients runnning with latest version.

that why i asked this is bug or what?

Hi,

It's not a bug, you should reverify configuration.

Check following article for more details:

What does it mean to set a client as an Unmanaged Detector?

http://www.symantec.com/docs/TECH105722

Also check this article

https://www-secure.symantec.com/connect/ja/forums/what-unmanaged-detector