Endpoint Protection

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  • 1.  "Symantec User Session has stopped working"

    Posted Sep 30, 2009 07:37 PM
    Just started getting these error messages today on my Vista Pro machine running SEP 11.0.4202.75.  I wasn't doing anything in particular, just reading email, browsing internet, etc. Then a message popped up and stated:

    "Symanec User Session has stopped working"

    When I looked at the problem details it had this:


    Problem signature:
      Problem Event Name:    BEX
      Application Name:    ccApp.exe
      Application Version:    106.4.0.6
      Application Timestamp:    49bf4e57
      Fault Module Name:    LSPMessageReceivers.dll_unloaded
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    49f6b453
      Exception Offset:    038b80d7
      Exception Code:    c0000005
      Exception Data:    00000008
      OS Version:    6.0.6002.2.2.0.256.1
      Locale ID:    1033
      Additional Information 1:    1d60
      Additional Information 2:    91a002bc981f92d223dee63fbb3ffa6f
      Additional Information 3:    6a65
      Additional Information 4:    a8f1392e495d8b19305fe77b64d58a0f


    Here's the error log events that associate with it:

    Log Name:      Application
    Source:        Application Error
    Date:          9/30/2009 1:29:38 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      pc01
    Description:
    Faulting application ccApp.exe, version 106.4.0.6, time stamp 0x49bf4e57, faulting module LSPMessageReceivers.dll_unloaded, version 0.0.0.0, time stamp 0x49f6b453, exception code 0xc0000005, fault offset 0x03875e2a, process id 0x10b0, application start time 0x01ca42186edf8a42.
    ------------------------------

    Log Name:      Application
    Source:        Application Error
    Date:          9/30/2009 1:24:02 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     pc01
    Description:
    Faulting application ccApp.exe, version 106.4.0.6, time stamp 0x49bf4e57, faulting module LSPMessageReceivers.dll_unloaded, version 0.0.0.0, time stamp 0x49f6b453, exception code 0xc0000005, fault offset 0x038b80d7, process id 0x10b0, application start time 0x01ca42186edf8a42.
    -------------------------------




    Any idea what's going on? On first glance it looks like SEP is still running, but this message can't just be ignored. Also note that when I close the error message, then another one pops up from my task bar and says:

    Symantec User Session was close
    To help protect your computer, Data Execution Prevention has closed Symantec User Session. Click to learn more.



  • 2.  RE: "Symantec User Session has stopped working"
    Best Answer

    Posted Oct 01, 2009 01:48 AM
    Turn off Data Execution Prevention for ccApp.exe and try
    You can use below doc for doing this
    http://windowshelp.microsoft.com/Windows/en-US/help/1d9bb9b4-f6ba-466d-ac2b-7b8c4f8361611033.mspx
    The location of this file will be C:\Program Files\Common Files\Symantec Shared

     


  • 3.  RE: "Symantec User Session has stopped working"

    Posted Oct 01, 2009 04:03 PM
    Okay, did it. Going to reboot and see if errors return. Why would this start happening all of a sudden though? Don't I want Data Execution Prevention for most of my files? Or is it a useless feature? My email and remote access stopped working yesterday as well, I wonder if this is all tied together. Will report back later.


  • 4.  RE: "Symantec User Session has stopped working"

    Posted Oct 02, 2009 07:27 PM
    well it's been over 24 hours and no error, so i will assume that fixed it. still wondering why it started and why i have to disable DEP on that file....