Hi,
Good Day!
I have the following query from our client and am seeking your advice on the resolution.
Hope to hear from you soon and many thanks for your assistance!
unable to install Symantec latest version 12.1.5 on our newly purchased Dell computer Windows 8. It says must install with old ver 12.1.1. Puzzled.
Is it windows 8.1 or RTM?
Can you post a screen shot.
12.1.4 starts supporting Windows 8.
12.1.1 is not compatible.
Thank you for posting in Symantec community.
It seems either you are over writing an existing install or trying to make fresh install?
If possible could you post screenshot?
post the SEP_INST.log from that client.
Need to see a screenshot and the SEP_INST.log.
12.1.1 isn't supported on Win8
Is there any update?
Or
If your query has been resolved mark this thread as a solved with the best answer that helps you.
Thanks you guys, Problem has been resolved.