Workflow and ServiceDesk Community

Hi. I'm new to Symantec Workflow and have been looking for books on basic usage. I haven't had any luck finding anything on Amazon. Any suggestions?

Sorry.. this is pretty exclusive so no books that I'm aware of.  You can check the SWAT site for some tutorials. 

Published workflow documentation can be found here:

http://www.symantec.com/business/support/index?page=landing&key=56410

First, the official Symantec-published documentation is at the site shown in reecardo's post. The most recent version of Workflow is 7.1 SP2. Start with the release notes and HOWTO66292 (best practices for configuring your Workflow setup, written by one of our Workflow Specialists).

Follow the instructions in the Installation and Configuration Guide to install and configure the product. Once you have Workflow installed, the User Guide is your next reference. We also publish a Component Guide, which explains what many of the most common Workflow components let you do.

Second, the Workflow SWAT site was produced and is maintained by Workflow specialists, some of whom are Symantec employees. It contains a great deal of very useful information, including videos. Note that this is not an official Symantec-sponsored site.

http://www.workflowswat.com/main.html

On Workflow SWAT, start with the Get Started tab.

Third, you can also take a virtual or instructor-led Symantec Workflow administration course through the Symantec training team:

http://www.symantec.com/training/product_training/detail.jsp?pkid=workflow_solution

Good luck, and reply if you do not find the information you need so that we can incorporate it.

This is an addendum:

Although SQL isn't an explicit requirement for using Workflow, it's useful to understand how processes run in the background. Some have found SQL for Dummies to be useful when developing workflows.