Video Screencast Help


Created: 11 Dec 2012 • Updated: 12 Dec 2012 | 7 comments
This issue has been solved. See solution.
Good morning. I tried several times to install Symantec (Symantec_Critical_System_Protection_Server_Edition_5.2.9_EN) but I cannot logon to console. 
The error is:
SCSP has encountered an error trying to establish a connectionn with the management server. Please check to make sure that the certificate ans certificate password are correct and try again. If this problem continues please check with your System Administrator
Thanks in advance

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W007's picture


Did you received any error code ?

Kindly provide snap shot also ..

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

stratus's picture

moreover ports 4443 and 8081 when I do telnet not responding. And there is no firewall is closed.

stratus's picture

the os is Windows 2008 R2 Std Ed. Hoa can i send a scrennshot? In the documentation says "In the Verify Server Certificate panel, select Always accept this certificate, and then click OK" but there is no such thing

Shulk's picture

I would suggest you to open a case with us.

Best regards,


pete_4u2002's picture

is the sql browser service started?

check the server log if you can note something related to this error.

stratus's picture

I found out that the installation was not done at all, the server part, due to the not complicated sa password. When I changed sa password to complicated one the installation was succesfull.