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SymantecEndpointProtection -another application trouble

Created: 07 May 2012 | Updated: 09 May 2012 | 7 comments
carrlos's picture
carrlos
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Hello everyone,

 

I have some trouble with sql application during updates of *.JDB definitions.

I don't know if it is problem of another application..... but...

 

Explanation:

There is local network of 30 hosts and serwer.

SQL application with database on server is running.

When i start the updates with jdb definitions from the server , the Aplication of SQL Server hangs up on every network station with message "encounterd the problem". Each user have to restart the SQL application.

Please, help me

Does anyone know what is the reason?

I would be grateful fo any help

 

Thank You,

regards

Carlos

 

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Beppe's picture
Beppe Symantec Employee Accredited
SymantecEndpointProtection -another application trouble - Comment:09 May 2012 : Link

Hi,

when the other application hangs, get a complete memory dump on-demand and send it to the developers of that application.

 

Regards,

Giuseppe

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carrlos's picture
carrlos
SymantecEndpointProtection -another application trouble - Comment:14 May 2012 : Link

Hi,

Thank you for tip

Unfortunately not only SQL application hangs but also another application , I'Ve noticed that every application which is started by network also hangs, maybe it concerns acces to network which is blocked  during update of *.jdb.

Any ideas?

Thanks

Carrlos

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pete_4u2002's picture
pete_4u2002 Symantec Employee
SymantecEndpointProtection -another application trouble - Comment:14 May 2012 : Link

can you post the scm-server-0.log while it cannot process the jdb file?

 

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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carrlos's picture
carrlos
SymantecEndpointProtection -another application trouble - Comment:14 May 2012 : Link

I can process the *.jdb file and every host is update with virus definitions, but application hangs

I attached scm-server-0.log

Thanks

Carrlos

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scm-server-0.zip 5.7 KB
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pete_4u2002's picture
pete_4u2002 Symantec Employee
SymantecEndpointProtection -another application trouble - Comment:14 May 2012 : Link

when the sql freezes what is the event id generated?

i do not think it could be becuase of the jdb file? though SEPm will process and updates the DB if it is using SQL.

 

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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carrlos's picture
carrlos
SymantecEndpointProtection -another application trouble - Comment:14 May 2012 : Link

Two events:

-

Source: Application Hang

Category: (101)

event ID: 1002

Application......, module version 0.0.0.0 address 0x0000000

 

- I don't know if it concerns:

Source: SymantecAntiVirus

Category: None

event ID: 45

 

target: C:\\Program Files\Symantec\SymantecENdpointProtection\12.1.1000.157.105\BIN\SMC.exe

event information: Open process

action: Zablokowany

source process : C:\PROGRAM FILE\JAVA\JRE6\BIN\JQS.EXE(PID172)

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carrlos's picture
carrlos
SymantecEndpointProtection -another application trouble - Comment:16 May 2012 : Link

During update process of *.jdb definitions the network connection  is blocked - that is why application hangs, after update the connection is restored  ,

I would be grateful for help

Thanks

carrlos

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