Symantech Endpoint Protection 11.0.4 configuartion failed
Dear Sir,
First time I have purchased and trying to install Symantech Endpoint Protection 11.0.4 on my IBM Server. Windows 2003 server and Sql Server 2005 (SP 3) is insalled there. during the sem5 database initialation it failed. following is the log file.
java.sql.SQLException: I/O Error: Connection reset by peer: socket write error
at net.sourceforge.jtds.jdbc.TdsCore.executeSQL(TdsCore.java:1038)
at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:436)
at net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeUpdate(JtdsPreparedStatement.java:402)
at com.sygate.scm.install.ui.MainFrame.insertBasicMetadata(MainFrame.java:4058)
at com.sygate.scm.install.ui.MainFrame.initializeData(MainFrame.java:2206)
at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1249)
at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:831)
at com.sygate.scm.install.ui.MainFrame.access$300(MainFrame.java:183)
at com.sygate.scm.install.ui.MainFrame$3$1.construct(MainFrame.java:614)
at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:121)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.net.SocketException: Connection reset by peer: socket write error
at java.net.SocketOutputStream.socketWrite0(Native Method)
at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
at java.io.DataOutputStream.write(DataOutputStream.java:90)
at net.sourceforge.jtds.jdbc.SharedSocket.sendNetPacket(SharedSocket.java:644)
at net.sourceforge.jtds.jdbc.RequestStream.putPacket(RequestStream.java:559)
at net.sourceforge.jtds.jdbc.RequestStream.write(RequestStream.java:196)
at net.sourceforge.jtds.jdbc.RequestStream.writeStreamBytes(RequestStream.java:384)
at net.sourceforge.jtds.jdbc.TdsData.writeParam(TdsData.java:2131)
at net.sourceforge.jtds.jdbc.TdsCore.executeSQL70(TdsCore.java:3689)
at net.sourceforge.jtds.jdbc.TdsCore.executeSQL(TdsCore.java:1018)
... 10 more
please help
Comments
Any error in the event
Any error in the event viewer??
Do you alos have LUA on this machine or anyother application using port 8005?
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Sir, Thanks for your
Sir,
Thanks for your reply.
What is meaning of LUA and how to check port 8005 is being used by other application or not.
Thanks,
Regards,
Vinay
LUA stands for Liveupdate
LUA stands for Liveupdate Administrator
Download TCP view and see what application is using 8005
https://www-secure.symantec.com/connect/downloads/tcp-view-complete-file
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Sir, I have Checked LUA is
Sir,
I have Checked LUA is not running. and port 8005 is also free.
how can attach a error file here? I have taken error snapshot. please help me.
thanks,
Edit your first post and you
Edit your first post and you will be able to attach the logs and screen shots
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Sir, I have uploaded the
Sir,
I have uploaded the error snapshot. please help.
thanks,
Please also upload the
Please also upload the install_log.err C:\Program Files\Symantec\Symantec Endpoint Protection Manger \tomcat\logs
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Sir, following is the content
Sir,
following is the content of the file:-
java.lang.StringIndexOutOfBoundsException: String index out of range: -33
at java.lang.String.substring(String.java:1768)
at com.sygate.scm.install.util.ConfigUtil.getDBServerPort(ConfigUtil.java:439)
at com.sygate.scm.install.ui.EmbeddedPropPanel.jbInit(EmbeddedPropPanel.java:87)
at com.sygate.scm.install.ui.EmbeddedPropPanel.<init>(EmbeddedPropPanel.java:54)
at com.sygate.scm.install.ui.MainFrame.configureWizardPanel(MainFrame.java:711)
at com.sygate.scm.install.ui.MainFrame.jbInit(MainFrame.java:675)
at com.sygate.scm.install.ui.MainFrame.init(MainFrame.java:444)
at com.sygate.scm.install.ui.MainFrame.<init>(MainFrame.java:425)
at com.sygate.scm.install.Main.launchServerConfigWizard(Main.java:162)
at com.sygate.scm.install.ui.smb.WizardFrame.nextBtnActionPerformed(WizardFrame.java:497)
at com.sygate.scm.install.ui.smb.WizardFrame.access$200(WizardFrame.java:61)
at com.sygate.scm.install.ui.smb.WizardFrame$2$1.construct(WizardFrame.java:275)
at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:121)
at java.lang.Thread.run(Thread.java:595)
java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0C0: Connection is already closed.
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:485)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:2966)
at com.sybase.jdbc2.tds.Tds.language(Tds.java:639)
at com.sybase.jdbc2.jdbc.SybStatement.sendQuery(SybStatement.java:1422)
at com.sybase.jdbc2.jdbc.SybPreparedStatement.sendQuery(SybPreparedStatement.java:1019)
at com.sybase.jdbc2.jdbc.SybStatement.executeUpdate(SybStatement.java:1590)
at com.sybase.jdbc2.jdbc.SybPreparedStatement.executeUpdate(SybPreparedStatement.java:89)
at com.sygate.scm.install.ui.MainFrame.insertBasicMetadata(MainFrame.java:4058)
at com.sygate.scm.install.ui.MainFrame.initializeData(MainFrame.java:2206)
at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1249)
at com.sygate.scm.install.ui.smb.WizardFrame.nextBtnActionPerformed(WizardFrame.java:498)
at com.sygate.scm.install.ui.smb.WizardFrame.access$200(WizardFrame.java:61)
at com.sygate.scm.install.ui.smb.WizardFrame$2$1.construct(WizardFrame.java:275)
at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:121)
at java.lang.Thread.run(Thread.java:595)
Is windows firewall On , if
Is windows firewall On , if yes disable that or open the port 2638 in the firewall
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Windows firewall is off.
Windows firewall is off.
Once I sucessfully installed it. but while deploying to client there was some problem hence I unistalled it. afterwards whenever I am trying getting the same error. I have tried with embadded and SQL database. but both cases duirng database initiallationa it is getting stucked.
thanks,
regards,
Vinay
Follow this and then try to
Follow this and then try to reinstall SEPM
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101615023748?Open&seg=ent
Document ID: 2007101615023748
> Web URL:
Title: 'How to manually uninstall Symantec Endpoint Protection Manager 11.0'
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Would you like to reply?
Login or Register to post your comment.