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Symantech Endpoint Protection 11.0.4 configuartion failed

Updated: 22 May 2010 | 11 comments
vinaykjha's picture
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This issue has been solved. See solution.

Dear Sir,

First time I have purchased and trying to install Symantech Endpoint Protection 11.0.4 on my IBM Server. Windows 2003 server and Sql Server 2005 (SP 3) is insalled there. during the sem5 database initialation it failed. following is the log file.

java.sql.SQLException: I/O Error: Connection reset by peer: socket write error
 at net.sourceforge.jtds.jdbc.TdsCore.executeSQL(TdsCore.java:1038)
 at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:436)
 at net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeUpdate(JtdsPreparedStatement.java:402)
 at com.sygate.scm.install.ui.MainFrame.insertBasicMetadata(MainFrame.java:4058)
 at com.sygate.scm.install.ui.MainFrame.initializeData(MainFrame.java:2206)
 at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1249)
 at com.sygate.scm.install.ui.MainFrame.nextBtnActionPerformed(MainFrame.java:831)
 at com.sygate.scm.install.ui.MainFrame.access$300(MainFrame.java:183)
 at com.sygate.scm.install.ui.MainFrame$3$1.construct(MainFrame.java:614)
 at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:121)
 at java.lang.Thread.run(Thread.java:595)
Caused by: java.net.SocketException: Connection reset by peer: socket write error
 at java.net.SocketOutputStream.socketWrite0(Native Method)
 at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
 at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
 at java.io.DataOutputStream.write(DataOutputStream.java:90)
 at net.sourceforge.jtds.jdbc.SharedSocket.sendNetPacket(SharedSocket.java:644)
 at net.sourceforge.jtds.jdbc.RequestStream.putPacket(RequestStream.java:559)
 at net.sourceforge.jtds.jdbc.RequestStream.write(RequestStream.java:196)
 at net.sourceforge.jtds.jdbc.RequestStream.writeStreamBytes(RequestStream.java:384)
 at net.sourceforge.jtds.jdbc.TdsData.writeParam(TdsData.java:2131)
 at net.sourceforge.jtds.jdbc.TdsCore.executeSQL70(TdsCore.java:3689)
 at net.sourceforge.jtds.jdbc.TdsCore.executeSQL(TdsCore.java:1018)
 ... 10 more

please help

Comments

Prachand's picture
26
Nov
2009
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Any error in the event

Any error in the event viewer??

Do you alos have LUA on this machine or anyother application using port 8005?

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

vinaykjha's picture
26
Nov
2009
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Sir, Thanks for your

Sir,

Thanks for your reply.

What is meaning of LUA and how to check port 8005 is being used by other application or not.

Thanks,
Regards,
Vinay

Prachand's picture
26
Nov
2009
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LUA  stands for Liveupdate

LUA  stands for Liveupdate Administrator

Download TCP view and see what application is using 8005

https://www-secure.symantec.com/connect/downloads/tcp-view-complete-file

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

vinaykjha's picture
26
Nov
2009
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Sir, I have Checked LUA is

Sir,

I have Checked LUA is not running. and port 8005 is also free. 

how can attach a error file here? I have taken error snapshot. please help me.

thanks,

 

Prachand's picture
27
Nov
2009
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Edit your first post and you

Edit your first post and you will be able to attach the logs and screen shots

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

vinaykjha's picture
27
Nov
2009
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Sir, I have uploaded the

Sir,

I have uploaded the error snapshot. please help.

thanks,

Prachand's picture
27
Nov
2009
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Please also upload the

Please also upload the install_log.err C:\Program Files\Symantec\Symantec Endpoint Protection Manger \tomcat\logs

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

vinaykjha's picture
27
Nov
2009
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Sir, following is the content

Sir,

following is the content of the file:-

java.lang.StringIndexOutOfBoundsException: String index out of range: -33
 at java.lang.String.substring(String.java:1768)
 at com.sygate.scm.install.util.ConfigUtil.getDBServerPort(ConfigUtil.java:439)
 at com.sygate.scm.install.ui.EmbeddedPropPanel.jbInit(EmbeddedPropPanel.java:87)
 at com.sygate.scm.install.ui.EmbeddedPropPanel.<init>(EmbeddedPropPanel.java:54)
 at com.sygate.scm.install.ui.MainFrame.configureWizardPanel(MainFrame.java:711)
 at com.sygate.scm.install.ui.MainFrame.jbInit(MainFrame.java:675)
 at com.sygate.scm.install.ui.MainFrame.init(MainFrame.java:444)
 at com.sygate.scm.install.ui.MainFrame.<init>(MainFrame.java:425)
 at com.sygate.scm.install.Main.launchServerConfigWizard(Main.java:162)
 at com.sygate.scm.install.ui.smb.WizardFrame.nextBtnActionPerformed(WizardFrame.java:497)
 at com.sygate.scm.install.ui.smb.WizardFrame.access$200(WizardFrame.java:61)
 at com.sygate.scm.install.ui.smb.WizardFrame$2$1.construct(WizardFrame.java:275)
 at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:121)
 at java.lang.Thread.run(Thread.java:595)
java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0C0: Connection is already closed.
 at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:485)
 at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:2966)
 at com.sybase.jdbc2.tds.Tds.language(Tds.java:639)
 at com.sybase.jdbc2.jdbc.SybStatement.sendQuery(SybStatement.java:1422)
 at com.sybase.jdbc2.jdbc.SybPreparedStatement.sendQuery(SybPreparedStatement.java:1019)
 at com.sybase.jdbc2.jdbc.SybStatement.executeUpdate(SybStatement.java:1590)
 at com.sybase.jdbc2.jdbc.SybPreparedStatement.executeUpdate(SybPreparedStatement.java:89)
 at com.sygate.scm.install.ui.MainFrame.insertBasicMetadata(MainFrame.java:4058)
 at com.sygate.scm.install.ui.MainFrame.initializeData(MainFrame.java:2206)
 at com.sygate.scm.install.ui.MainFrame.configureDB(MainFrame.java:1249)
 at com.sygate.scm.install.ui.smb.WizardFrame.nextBtnActionPerformed(WizardFrame.java:498)
 at com.sygate.scm.install.ui.smb.WizardFrame.access$200(WizardFrame.java:61)
 at com.sygate.scm.install.ui.smb.WizardFrame$2$1.construct(WizardFrame.java:275)
 at com.sygate.scm.install.util.SwingWorker$2.run(SwingWorker.java:121)
 at java.lang.Thread.run(Thread.java:595)

Prachand's picture
30
Nov
2009
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Is windows firewall On , if

Is windows firewall On , if yes disable that or open the port 2638 in the firewall

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

vinaykjha's picture
30
Nov
2009
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Windows firewall is off.

Windows firewall is off.

Once I sucessfully installed it. but while deploying to client there was some problem hence I unistalled it. afterwards whenever I am trying getting the same error. I have tried with embadded and SQL database. but both cases duirng database initiallationa it is getting stucked.

thanks,

regards,
Vinay

Prachand's picture
30
Nov
2009
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Follow this and  then try to

Follow this and  then try to reinstall SEPM

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101615023748?Open&seg=ent

Document ID: 2007101615023748

> Web URL:

Title: 'How to manually uninstall Symantec Endpoint Protection Manager 11.0'

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)