Endpoint Protection

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  • 1.  symantic exceptions

    Posted Sep 07, 2010 12:43 PM
    I posted this in the Endpoint Management > Helpdesk Solution Forum, posting it here now.

    "I cannot create a file or folder exception. symantic keeps deleting an exe file that I need. first I open symantic endpoint protection, on the left I click on "change settings" then I click on "configure settings" for centralized exceptions. Once there I click on "add" and select securicy risk exceptions > file, but nothing happens."

    "I just tried again and was able to add the exception but I cant edit it or create any more"


  • 2.  RE: symantic exceptions

    Posted Sep 07, 2010 12:47 PM
    Is that a  64 bit Win 7 or 2008 server?

    Symantec is aware of this issue and is currently investigating it. This document will be updated as soon as more information becomes available.

    To add centralized exceptions via the Open the Symantec Endpoint Protection (SEP) Client GUI, use the following workaround:
    1. Open the SEP Client interface and click the Change Settings button
    2. Locate the Centralized Exceptions section on the Change Settings screen and click the Configure Settings button
    3. Click the Add... button and choose TruScan Proactive Threat Scan Exception
    4. Click the Cancel button on the Add TruScan Proactive Threat Scan Exception dialog
    5. Add File or Folder extentions using the normal process.
      Note: Following the above procedure will work around this issue until the SEP client UI is closed. This procedure must be followed each time the SEP client UI is opened.


  • 3.  RE: symantic exceptions

    Posted Sep 07, 2010 12:49 PM
    I have windows 7 ultimate 64x


  • 4.  RE: symantic exceptions
    Best Answer

    Posted Sep 07, 2010 12:50 PM

    Symantec is aware of this issue and is currently investigating it. This document will be updated as soon as more information becomes available.

    To add centralized exceptions via the Open the Symantec Endpoint Protection (SEP) Client GUI, use the following workaround:

    1. Open the SEP Client interface and click the Change Settings button
    2. Locate the Centralized Exceptions section on the Change Settings screen and click the Configure Settings button
    3. Click the Add... button and choose TruScan Proactive Threat Scan Exception
    4. Click the Cancel button on the Add TruScan Proactive Threat Scan Exception dialog
    5. Add File or Folder extentions using the normal process.
      Note: Following the above procedure will work around this issue until the SEP client UI is closed. This procedure must be followed each time the SEP client UI is opened.


    File and Folder Centralized Exceptions dialogs do not display in Symantec Endpoint Protection (SEP) 11 Release Update 6 (RU6) clients on Windows Vista/7/2008/2008 R2 64-bit.

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/0c30101d61db61f065257720007d0f25?OpenDocument


    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/5cc8456b618e2d7665257705005b5430?OpenDocument