so the offical respone this morning was that windows mobile os 6.5 is not supported. they only go up to windows mobile os 6.1 classic or the WIndows Mobile 5.0 Phone Edition with MSFP
did you know that windows mobile 5.0 phone came out in 2005 ?
windows mobile OS 6.5 classic came out in 2009
the suggestion is to go do the symbol fix and then let them know what happens