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SYMC: Disk Full

Created: 09 Feb 2013 | 5 comments

I have SYMC PROTECTION SUITE ENTERPRISE EDITION 3.0 on Windows Server 2003 R2 with 30 clients.

My C: drive if full on server where SYMC is installed. Now I am in panic and need real support.

12GB ==> C:\Program Files\Common Files\Symantec Shared\SymcData
2.5GB ==> C:\Program Files\Common Files\Symantec Shared\VirusDefs

15GB ==> C:\Program Files\Symantec

Can I remove any thing from above folders?

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Ashish-Sharma's picture

HI,

Check this artical

https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

It is recommended to utilize the following articles for additional information:

 

1) Disk Space Management procedures for the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH96214

2) Symantec Endpoint Protection virus definition folder consumes a large amount of disk space

 

http://www.symantec.com/docs/TECH102927

3) For information on monitoring Server Health from Symantec Endpoint Protection Manager and Receive Notification, view the article linked below:

Monitoring Server Health on Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH122731

 

Some Best Practice Articles:

1) Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH92225

2) Troubleshooting Content Delivery to the Symantec Endpoint Protection client

http://www.symantec.com/docs/TECH106034

Thanks In Advance

Ashish Sharma

 

 

arazas's picture

Please note in my case, I wanted to delete content from path below as it is over 12GB.
C:\Program Files\Common Files\Symantec Shared\SymcData

Can you give me any article specific to above path? And why it is growing that much? Is it safe deleting the content inside.

I am facing this issue on Symantec Server, not end user computer.

 

Please assist.

.Brian's picture

Sounds like corrupted defs, try these for both 11.x and 12.1

 

How to clear out corrupted definitions for a Symantec Endpoint Protection 11.x client manually

Article:TECH103176  |  Created: 2007-01-31  |  Updated: 2012-03-30  |  Article URL http://www.symantec.com/docs/TECH103176

 

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2012-09-25  |  Article URL http://www.symantec.com/docs/HOWTO59193

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mick2009's picture

Hi arazas,

Is this computer the SEPM or a SEP client?

Can you confirm the exact version of SEP?

If it is a client, then most likely, upgrading to the latest available release will resolve the issue without any trouble. 

With thanks and best regards,

Mick

arazas's picture

Its SEPM and also SEP at the same time.

I resolved it through following two links:

http://www.symantec.com/business/support/index?page=content&id=TECH98416
http://www.symantec.com/business/support/index?page=content&id=TECH103176

Though I didnt upgraded it to RU5 and I can see disk is growing slowly but no trouble so far. We have ordered the Upgrade version and I shall upgrade soon.

Thank you for your help.