Symanec Protection Suites

So has anyone attempted an upgrade yet? After receiving the email notice of the new version 4.0 I decided to try and upgrade which was a nightmare more than anything. I attempted the upgrade but was given this error

Upgrade.doUpgrade java.lang.Throwable: Failed to install the semwebsrv service!

Then I noticed the download for Enterprise 4.0 is no longer available which I wonder is there some issues with the new release?

SEPM on Server '08 Std 64bit 

SQL '08 for database

I am not aware of any issues with the new version of SPS. What product within the Protection Suite is generating the error?

I attached the whole error log

Attachment(s)

error_6.txt   74 KB 1 version

Is this system using a proxy?

How to setup the Symantec Endpoint Protection Manager to use specific proxy settings for LiveUpdate -

http://www.symantec.com/business/support/index?page=content&id=TECH102335&locale=en_US

No Proxy on the server.

Anything in the error report that shows something that I am not seeing?

System error 1060 comes up, but I am not finding anything for the new version of SPS or SEP 12.1.

You might consider opening a case with support on this one. Lets get the engineers looking at the log.

We received an email announcing the release of version 4.0 and that as a customer with current maintenance/support on a previous version, that we entitled to the new release.

None of the links in the email provide a link to the software and I cannot find the download on the site.

Any help in accessing it would be appreciated.