Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb

  • 1.  symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb

    Posted Sep 03, 2009 04:34 AM

    Hi Folks,

    When i am installing the SEP MR4_MP2 on one of the client machine , getting the below error. SEP is installing but seems to be it;s not working as when ever i am clicking the the SEP getting the below error and there is no Symantec Antivirus icon on the System tray as well. 

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date:  9/3/2009
    Time:  1:51:43 PM
    User:  N/A
    Computer: LT-AMIT-01
    Description:
    Faulting application symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 73 79 6d   ure  sym
    0018: 63 6f 72 70 75 69 2e 65   corpui.e
    0020: 78 65 20 31 31 2e 30 2e   xe 11.0.
    0028: 34 32 30 32 2e 34 38 20   4202.48
    0030: 69 6e 20 6b 65 72 6e 65   in kerne
    0038: 6c 33 32 2e 64 6c 6c 20   l32.dll
    0040: 35 2e 31 2e 32 36 30 30   5.1.2600
    0048: 2e 35 37 38 31 20 61 74   .5781 at
    0050: 20 6f 66 66 73 65 74 20    offset
    0058: 30 30 30 31 32 61 66 62   00012afb
    0060: 0d 0a                     ..     
     



  • 2.  RE: symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb

    Posted Sep 03, 2009 01:22 PM
     Pls. capture full memory dump and submit to symantec support for analysis.


  • 3.  RE: symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb

    Posted Sep 04, 2009 02:45 AM
    He he............ i opend the case with syamntce and al last when nothing worked out , they sent me the link in which i have to remove the registry entiers one by one ...and they said that clean wipe utility won't remove the registry enties if not then do n;t you think so it's waste ..so you as being a symantce employee do you have any kind fix for this this or you also want me to remove one by one .

    Apart from this the dumps i have alerady update for one of the other issue and it's more than a 10 days i have not got any update ..for that.. so while doing the same for this ..it's wastage of time.