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symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb

Updated: 21 May 2010 | 2 comments
amitb's picture
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Hi Folks,

When i am installing the SEP MR4_MP2 on one of the client machine , getting the below error. SEP is installing but seems to be it;s not working as when ever i am clicking the the SEP getting the below error and there is no Symantec Antivirus icon on the System tray as well. 

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  9/3/2009
Time:  1:51:43 PM
User:  N/A
Computer: LT-AMIT-01
Description:
Faulting application symcorpui.exe, version 11.0.4202.48, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 79 6d   ure  sym
0018: 63 6f 72 70 75 69 2e 65   corpui.e
0020: 78 65 20 31 31 2e 30 2e   xe 11.0.
0028: 34 32 30 32 2e 34 38 20   4202.48
0030: 69 6e 20 6b 65 72 6e 65   in kerne
0038: 6c 33 32 2e 64 6c 6c 20   l32.dll
0040: 35 2e 31 2e 32 36 30 30   5.1.2600
0048: 2e 35 37 38 31 20 61 74   .5781 at
0050: 20 6f 66 66 73 65 74 20    offset
0058: 30 30 30 31 32 61 66 62   00012afb
0060: 0d 0a                     ..     
 

Comments

Suren Gundumalla's picture
03
Sep
2009
0 Votes 0
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 Pls. capture full memory

 Pls. capture full memory dump and submit to symantec support for analysis.

amitb's picture
03
Sep
2009
0 Votes 0
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He he............ i opend the

He he............ i opend the case with syamntce and al last when nothing worked out , they sent me the link in which i have to remove the registry entiers one by one ...and they said that clean wipe utility won't remove the registry enties if not then do n;t you think so it's waste ..so you as being a symantce employee do you have any kind fix for this this or you also want me to remove one by one .

Apart from this the dumps i have alerady update for one of the other issue and it's more than a 10 days i have not got any update ..for that.. so while doing the same for this ..it's wastage of time.