SYMEFA64.SYS blue screen
Created: 22 Nov 2012 | Updated: 22 Nov 2012 | 11 comments
This issue has been solved. See solution.
Hi,
One of our users has just experienced a blue screen on a newly configured and supplied laptop caused by the above driver. The bug check string states BAD_POOL_HEADER.
Regards
Leon
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And my question was could anbody please advise further on this issue and have any recommendations??
Well what version of SEP? What components installed?
What OS are you running?
Do you have a full dump of the BSOD? If so you should call support as they will be the ones to analyse and assist you further on this issue.
Check this thread to see if it's similar to what you describe:
https://www-secure.symantec.com/connect/forums/app...
SEP Knowledge Base
Endpoint SWAT
Version 11.0.5002.333 Windows 7 64bit.
All three components are installed.
I have a minidump related to this and was going to contact support however usually whenever I post on any of these forums I get a good response.
And I have already searched the knowledge base but cannot seem to find anything thats related for that version of SEP
First off, the version you're running is pretty old. The latest for 11.x is RU7 MP3. So my recommendation would be to upgrade asap if you can. Support will also recommend this as well.
Now I remember there was a big issue in 11.0.5 related to the application and device control component. Removing that component and trying again may stop the BSOD from happening. I would suggest doing this.
Also, here are the release notes for all versions of 11.x so there may be a fix in a later version:
http://www.symantec.com/business/support/index?pag...
SEP Knowledge Base
Endpoint SWAT
Brian,
please accept my apologies the version number is 12.1.1000.157 RU1.......
Regards
Leon
The latest version is 12.1 RU2 so you're still 2 versions behind.
Looking at the release notes for 12.1 RU1 MP1, I found this:
SEP Knowledge Base
Endpoint SWAT
Brian,
Many thanks for your help. I was Obviously looking under the release notes for the wrong version!
I will try this now. and report back.
Regards
Leon
Here's a link to release notes for all versions of SEP:
http://www.symantec.com/business/support/index?pag...
SEP Knowledge Base
Endpoint SWAT
Hi,
Upgrade to the latest version i.e. SEP 12.1 RU2 OR RU1 MP1 is the possible solution.
You can download SEP 12.1 RU2 at https://fileconect.symantec.com
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Chetan,
i am unable to follow that link. Please advise.
Leon
HI,
I do apologies for that, there was a typo mistake, here it go https://fileconnect.symantec.com
Check this article to know more about it.
https://www-secure.symantec.com/connect/articles/u...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
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