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Symentac Backup Exec (Sudden Errors)

Created: 10 Apr 2012 • Updated: 03 Oct 2013 | 5 comments
This issue has been solved. See solution.

I am using Symentac bakup exec 12.5. i have scheduled backup for everyday with changing tapes every week. everything was ok since last week where all of sudden i started getting these errors for my backups. if anyone can help on below screenshots.that would be grateful

1.XYZ job failed : A job failed with following error : A failure occured querying a writer status

2. Error category : Resource Errors

Error             : e00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.

For additional information regarding this error refer to link V-79-57344-34040

3. Warninig : Media statistics have been lost some time in the past, robotic library

4. Error category : Resource Errors

Error             : e000fed1 - A failure occurred querying the Writer status.

For additional information regarding this error refer to link V-79-57344-65233

If anyone can help me on the above error, i would be grateful to you.

Waiting for early response

Comments 5 CommentsJump to latest comment

RahulG's picture

Please check if any of the below documents are useful to find the issue:

Also please check the job log where is it failing exactly. System state or exchnage db?

CraigV's picture

Hi there,

For the errors, check for the following:

1. Log onto the server giving you the VSS errors, and then type the following from a command prompt: vssadmin list writers. Anything not Stable and Running is in error. You can resolve this normally by restarting the server, or reregistering the VSS *.dlls as per the TN below:

2. If the connection has been lost, it could be that the RAWS agent has stopped. Log onto the server in question and check this out. If it has stopped, start it up again and try running a backup once more. Check and make sure that no AV or firewall is blocking communications between the media server and the remote server.

3. Check the TNs below as they might assist you in correcting this particular error:

4. Same as #1.

As always, make sure that the media server has the latest SP installed for BE 12.5, as well as any subsequent patches. Then push-install these to any remote servers you might have.


Alternative ways to access Backup Exec Technical Support:

adil-it's picture
Set type               : Backup
Set status             : Completed
Set description        : 
Resource name          : \\\Microsoft Information Store\First Storage Group
Logon account          : System Logon Account
Encryption used        : None
Error                  : e000fed1 - A failure occurred querying the Writer status.
Agent used                     : Yes
Advanced Open File Option used : Microsoft Volume Shadow Copy Service (VSS

Its failing here

adil-it's picture

Hi Craig

 i have checked the vssadmin list all are stable with no errors. so i think no need of reregistering the VSS

CraigV's picture

...check the Event Viewer to see if you're getting VSS errors there. THat error means you have an issue. The writers could be erroring out during the backup on DC2, or even the media server...

Alternative ways to access Backup Exec Technical Support: