Endpoint Protection

 View Only

  • 1.  symhelp tool remotely

    Posted Aug 16, 2014 02:05 AM

    I am very well known about symhelp tool that is for daignose tool.

    my main requirement is can i run it remotely?

    If it be run then how it can be show me the report and how it be run?

    sep -12.1



  • 2.  RE: symhelp tool remotely
    Best Answer

    Posted Aug 16, 2014 02:17 AM

    my main requirement is can i run it remotely?

    Yes you can run remotely

    How to run the Symantec Endpoint Protection Support Tool remotely

    Article:HOWTO72599 | Created: 2012-02-13 | Updated: 2012-07-05 | Article URL http://www.symantec.com/docs/HOWTO72599

    About the new SymHelp tool for SEP 12.1RU2

    https://www-secure.symantec.com/connect/articles/about-new-symhelp-tool-sep-121

    If it be run then how it can be show me the report and how it be run?

    Please note however, that using this method is sending the password in clear text over the network.

    To collect the Support tool output file, connect to the Windows admin share at \\REMOTEHOST\c$. The file name will be the remote hostname followed by the date and will have a .sdbz extension

    See this thread

    https://www-secure.symantec.com/connect/forums/symhelp-remoter



  • 3.  RE: symhelp tool remotely

    Posted Aug 16, 2014 08:13 AM

    Yes, you can. Here are a list of switches:

     

    Capture_20.JPG

     

    From here download psexec and put both symhelp and psexec into a folder.

    Open a cmd from this folder.

    Use psexec to push the symhelp tool remotely

    psexec //computername -c -d symhelp.exe -noup -s -healthchk -bestchk

    Have a variety of swtiches to pick from but its' that simple

    the sdbz file will be located on c:

    You can then open up the report within the symhelp tool for viewing

    hope that helps