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symhelp tool remotely

Created: 15 Aug 2014 • Updated: 19 Aug 2014 | 2 comments
This issue has been solved. See solution.

I am very well known about symhelp tool that is for daignose tool.

my main requirement is can i run it remotely?

If it be run then how it can be show me the report and how it be run?

sep -12.1

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James007's picture

my main requirement is can i run it remotely?

Yes you can run remotely

How to run the Symantec Endpoint Protection Support Tool remotely

Article:HOWTO72599 | Created: 2012-02-13 | Updated: 2012-07-05 | Article URL http://www.symantec.com/docs/HOWTO72599

About the new SymHelp tool for SEP 12.1RU2

https://www-secure.symantec.com/connect/articles/about-new-symhelp-tool-sep-121

If it be run then how it can be show me the report and how it be run?

Please note however, that using this method is sending the password in clear text over the network.

To collect the Support tool output file, connect to the Windows admin share at \\REMOTEHOST\c$. The file name will be the remote hostname followed by the date and will have a .sdbz extension

See this thread

https://www-secure.symantec.com/connect/forums/symhelp-remoter

SOLUTION
Brɨan's picture

Yes, you can. Here are a list of switches:

Capture_20.JPG

From here download psexec and put both symhelp and psexec into a folder.

Open a cmd from this folder.

Use psexec to push the symhelp tool remotely

psexec //computername -c -d symhelp.exe -noup -s -healthchk -bestchk

Have a variety of swtiches to pick from but its' that simple

the sdbz file will be located on c:

You can then open up the report within the symhelp tool for viewing

hope that helps

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