Hi I have a user is constanly getting a blue screen randomly throughtout the day.
The user is running SEP 11.0.7200.1147 Windows 7 Enterprise on a Dell Lattitude e6430 laptop
We must have around 20 of the exact same setup with the exact same laptop SEP, WIndows etc...
This is the only one this is happening on. I have a feeling this is proabably due to a piece of external hardware the user has as this is the second laptop the user has with the same issue. We swapped the laptop after failign to find the cause of the issue last time. However it has now come back on the new laptop.
How are we to get to cause of this issue? Blusescreen details below.
| Dump File |
Crash Time |
Bug Check String |
Bug Check Code |
Parameter 1 |
Parameter 2 |
Parameter 3 |
Parameter 4 |
Caused By Driver |
Caused By Address |
File Description |
Product Name |
Company |
File Version |
Processor |
Crash Address |
Stack Address 1 |
Stack Address 2 |
Stack Address 3 |
Computer Name |
Full Path |
Processors Count |
Major Version |
Minor Version |
Dump File Size |
Dump File Time |
| 070714-33181-01.dmp |
07/07/2014 08:05:34 |
DRIVER_IRQL_NOT_LESS_OR_EQUAL |
0x000000d1 |
0x00000000 |
0x00000002 |
0x00000008 |
0x00000000 |
SYMTDI.SYS |
SYMTDI.SYS+232dc |
|
|
|
|
32-bit |
ntkrnlpa.exe+40b7f |
|
|
|
|
C:\\070714-33181-01.dmp |
4 |
15 |
7601 |
152,120 |
07/07/2014 08:07:19 |