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Synchronizing new users to CA

Created: 20 Mar 2013 • Updated: 22 Mar 2013 | 4 comments
Scott _Hastings's picture
This issue has been solved. See solution.

I am trying to add a new Reviewer, but before I add him, I need to be able to see him as a CA Users (I assume)

When adsyncronizer runs I get the following in my event log: When it say "existing users" does that mean AD or CA existing users. I don't see the user that's in AD in CA after synchronization.

Log Name:      Symantec Enterprise Vault
Source:        Accelerator AD Synchronizer
Date:          3/20/2013 8:03:00 AM
Event ID:      551
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
APP AT - Customer ID: 1 - ADSynchroniser (PID = 9308) started with arguments '1 1 ae ' - for synchronising all existing users.
Event Xml:
<Event xmlns="">
    <Provider Name="Accelerator AD Synchronizer " />
    <EventID Qualifiers="0">551</EventID>
    <TimeCreated SystemTime="2013-03-20T15:03:00.000000000Z" />
    <Channel>Symantec Enterprise Vault</Channel>

any help appreciated

Operating Systems:

Comments 4 CommentsJump to latest comment

Scott _Hastings's picture

Nevermind.. Operator Error  ;-)

Kenneth Adams's picture

Greetings, Scott;

Glad to see you resolved the issue yourself.  To answer your question, though, "existing users" means existing Monitored Employees already within CA.


Ken Adams

Backline Support for CA, DA, ACE, UCE, PSTD, ARMS, EVDC
US Support Region