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  • 1.  SYSFER.DLL crashing Windows Logon and GPO Services

    Posted Oct 02, 2015 04:20 AM

    Hi Guys,

    I am experiencing a strange error since today. It seems like Sysfer.dll is crashing the Windows Logon and Group Policy management of our clients.

    Here is The windows Application Log Excerpt (sorry, its German ;) ):

    Name der fehlerhaften Anwendung: svchost.exe_gpsvc, Version: 6.1.7600.16385, Zeitstempel: 0x4a5bc3c1
    Name des fehlerhaften Moduls: SYSFER.DLL, Version: 12.1.4013.4013, Zeitstempel: 0x526480b2
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x0000000000038243
    ID des fehlerhaften Prozesses: 0x418
    Startzeit der fehlerhaften Anwendung: 0x01d0fce651a269c7
    Pfad der fehlerhaften Anwendung: C:\Windows\system32\svchost.exe
    Pfad des fehlerhaften Moduls: C:\Windows\System32\SYSFER.DLL
    Berichtskennung: b52a8c85-68d9-11e5-8039-4437e6d0c392

    Anyone experiencing similar issues today?

    Brgds

    Stephan



  • 2.  RE: SYSFER.DLL crashing Windows Logon and GPO Services

    Posted Oct 02, 2015 06:36 AM

    I would suggest trying the latest version , 12.1.6 MP2, if you can.

    What components are installed?

    Additionally, you may need to get a case open and supply some process dumps for them.



  • 3.  RE: SYSFER.DLL crashing Windows Logon and GPO Services

    Posted Oct 02, 2015 08:34 AM

    Thank you for your reply.

     

    so far it seems we can nail it down to the client-GPOs somehow messing up. 

    We are currently investigating the issue. 

     

    I do not think it is a pure "Symantec Fault", as it only affects one location so far. Just thought maybe someone on the Forums has had similar issues and could provide a qick fix :-)