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System booting problem in windows xp clients.

  • 1.  System booting problem in windows xp clients.

    Posted Jul 30, 2009 05:16 AM
    Dear ,

    I have been facing system booting problem with some systems( 50 out of 800 clients) those have sav 10.1.7.7000 clients.But when i unload the sav 10.1.7.7000 client from  system , system boots without any problem.

    Could any one tell me the root cause of this problem?


  • 2.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 05:22 AM
    Seems like the issue is mentioned here with RTVSCAN.exe crashing MBR
    http://service1.symantec.com/support/ent-security.nsf/ppfdocs/2006050314483048
    Rafeeq


  • 3.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 05:22 AM
    Seems like the issue is mentioned here with RTVSCAN.exe crashing MBR

    Rafeeq


  • 4.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 05:35 AM
    Could you let us know what problem you are facing while booting.


  • 5.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 05:45 AM
    during booting it gives blank screen and doesn't proide login window or any error massage.


  • 6.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 05:57 AM
    This could be a virus issue take one machine connect the hard drive of that machine to some other machine & do scan on the same.. If dont find any virus then try to repair the windows on the same.


  • 7.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 06:08 AM

    Dear Rafeeq,

    Upgrading  or updating the current version is not possible immediately  as i need to follow Configuration /Change managment procedures & approval  and that may take some time.

    is there an any manual procedure or workaround to address this issue to those specific clients only.?



  • 8.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 06:14 AM
    Dear ,

    i have already done the same. i used offline scanning tools and sfc. i did not find any problem in os and sav client.


  • 9.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 06:49 AM
    Hi Sansri, try booting in save mode and set the Startup Options to "Symantec Antivirus", instead of "System". This will delay the start of SAV a bit and should help you getting the PC into the Login window.
    You can find this option in the Configure > Filesystem AutoProtect > Advanced
    If this helps you have a conflict in the startup processes with another program. You can use Tools like Autoruns (Sysinternals) to compare machines that do work with the ones that don't.


  • 10.  RE: System booting problem in windows xp clients.

    Posted Jul 30, 2009 10:43 AM
    I believe this is a virus issue check the start up from msconfig then disble all the unnecessary file to boot on start up. then update your antivirus then perform full scan


  • 11.  RE: System booting problem in windows xp clients.

    Posted Jul 31, 2009 06:05 AM
    can you provide the system logs?

    Right click "my computer", manage, click event viewer...

    screenshot pls... ;-)