Endpoint Protection

Hello.

Every Sunday i have the following system event notification

Event type: An unexpected exception has occurred
Event description: There is error(s) when parsing the file received from client.
Error message: There is an error when parsing the file. Please check the file format. 
Error code: There is an error when parsing the file. Please check the file format. 
Stack trace: org.xml.sax.SAXParseException: The markup in the document following the root element must be well-formed. at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) at com.sygate.scm.server.task.ScheduledReportingHelper.load(ScheduledReportingHelper.java:761) at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:637) at com.sygate.scm.server.task.ScheduledReportingTask.execute(ScheduledReportingTask.java:253) at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505) com.sygate.scm.server.util.ServerException: There is error(s) when parsing the file received from client. at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:399) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:364) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:360) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:356) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:346) at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLogin(ScheduledReportingHelper.java:645) at com.sygate.scm.server.task.ScheduledReportingTask.execute(ScheduledReportingTask.java:253) at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505) Caused by: org.xml.sax.SAXParseException: The markup in the document following the root element must be well-formed. at org.apache.xerces.parsers.DOMParser.parse(Unknown Source) at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source) at com.sygate.scm.server.task.ScheduledReportingHelper.load(ScheduledReportingHelper.java:761) at com.sygate.scm.server.task.ScheduledReportingHelper.doIntegratedLo
Site: Site PONI123 - POPI
Server: PONI123
Date: 08/04/2013 04:13:35
Severity: Error

Can anyone explain to me what is this notification??

Is this from the SEPM?

What notification is this? what conditions have you set?

HI,

Is the message from SEPM? if yes which version you are using ?

Regards

Ajin

Just check if there are any .err files getting created under the following location

Program Files\Symantec EndPoint Protection\data\inbox\log\tex\AVMan

It is form SEPM i have 12.1.3 version.In this folder  Program Files\Symantec EndPoint ProtectionManager\data\inbox\log\tex\AVMan has an error file 03E2E4050A0A013300BF3073FF0A9102.tmp.dat.Any idea why i get this error???

These are the log files which are sent by clients. SEPM processes from here.

You can delete that .tmp.dat file and restart SEPM service, check again.