System is infected with a trojan called SVcHost/fake
We have a critical system which has become totally unresponsive and Symantec will not open. We have run a 3rd party scanner tool in safe mode and it detects a virus called SVCHOST/fake but cannot properly clean it. I am aware that different providers sometimes use different names. I am looking for the process to remove it and the Symantect remove and repair tool to fix it.
When I search below I cannot see any repair tool which references this name, any ideas ? this has become urgent.