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System Recovery 2011Unable to determive status

Created: 11 Jul 2013 | 6 comments
Dzapantis's picture

Hello.

I have installed Symantec System recovery 2011 on a Windows Server 2003 and when i open the application it cannot detect the local disk.

I get the followinf error:

-Error E1AD27F0: Cannot determine protection.
--Cannot obtain available drive letters.
(UMI:V-281-429-10224)

I have attached the partinfo file.

Operating Systems:

Comments 6 CommentsJump to latest comment

Andy H.'s picture

The partinfo shows a C:\ drive only. Can you verify this matches the Windows Disk Management? 

Here are a couple of technotes that relate to this error:

http://www.symantec.com/docs/TECH76408

http://www.symantec.com/business/support/index?page=content&id=TECH183296

http://www.symantec.com/business/support/index?page=content&id=TECH67933

Andy Horlacher

Please mark this thread as 'solved' if it answers your question

Dzapantis's picture

Yes this is right, i have only one drive.

Andy H.'s picture

Look through some of those technotes. Also, ensure that the SYMANTEC SYSTEM RECOVERY and SYMSNAP services are started and running. 

Andy Horlacher

Please mark this thread as 'solved' if it answers your question

Dzapantis's picture

I can confirm that SYMANTEC SYSTEM RECOVERY and SYMSNAP are running properly and i checked the first 2 of 3 technotes, the third says about an error which is different from this i get. I forgot to tell you that before i install BESR 2011, 2013 version was installed. Of course i uninstalled 2013 before 2011 installation.

Amrit Alok's picture

I suggest you to run the repair of the application from the add/remove programs and reboot the server.