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System recovery 2013 upgrade hangs at publishing product information

Created: 09 Mar 2013 | 3 comments

Hi ,

Iam trying to upgrade SSR 2011 to 2013 and it hangs at publishing product information.I cannot proceed with the installation and cannot cancel it.

I have to terminate it using Taskmgr,The server becomes unresponsive and i have to forcefully restart it.I have the issue on all my Windows 2003 X64 servers

Wherein i have no issues upgrading with 2008 servers...

Any help would be appreciated to solve this issue .

 

Thanks

Operating Systems:

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TRaj's picture

This needs a support ticket to be opened.

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

TRaj's picture

One basic thing that is missed after the download of SSR file is unzipping the file.

Many a times , double clicking on file creates issues while upgrade or installation.

I would use 7-zip or Win rar extractor and first extract the zip folder and perform the install.

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

najmulhasan's picture

Hi Tripthi,

Iam sure it is not a package issue as I have installed successfully with the same on couple of servers and it worked fine.

Anyways I will try to open a case to see how it helps me.

Thanks