Video Screencast Help

System recovery 2013 wont run on windows 7 64bit

Created: 30 Jul 2013 | 11 comments

Receive error everytime you reboot or try to run the program runs fine on my windows 8 machine. Have tried downloading setup files multiple times and installing any ideas please ?

Regards

 

 

Details
    Data
        System.Collections.ListDictionaryInternal
    Message
        Requested registry access is not allowed.
    Source
        mscorlib
    Stack Trace
           at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
           at Symantec.VPro.VProUI.VProUtils.ReadProductRegistryString(String sName)
           at Symantec.VPro.VProUI.ProtectorUtils.InitDebugging(String sDebugFilename)
           at Symantec.VPro.VProConsole.Program.Main(String[] args)
    Target Site
        OpenSubKey
   
Operating Systems:

Comments 11 CommentsJump to latest comment

Markus Koestler's picture

Have you tried to run fixinstall.bat ? Did you install the 64 Bit Version of ssr ?

*** Please mark thread as solved if you consider this to have answered your question(s) ***

Amrit Alok's picture

The error is typically generated when the user logged into the machine does not have the appropriate permissions in the Windows Registry. 

I suggest you to have a look at the article mentioned below:

http://www.symantec.com/docs/TECH209151

 

Markus Koestler's picture

Any updates here ?

*** Please mark thread as solved if you consider this to have answered your question(s) ***

brainshaker's picture

Hello,

i have the same problem, regedit/permissions did not solve the problem. What is the fixinstall.bat?

thx

WhereIsMyFiles's picture

I Also have this problem.

Have tried everything in REGEDIT. Nothing works. Still the program doesn't start at all.

 

What to do?

pkh's picture

What edition of Win 7 are you running?

dazussdj's picture

OKay after days of useless customer service i ended up restoring the pc back to a backup with ghost and cant use the SSR.  Its Windows pro 64bit. I have only 1 account on my pc and its administrator access

brainshaker's picture

Hello,

this http://www.symantec.com/docs/TECH209151 is not working, you have to set permissions/owner for the whole Symantec Folder in regedit.

Solved the problem for me...

W7 pro 64bit /  SSR 2013

WhereIsMyFiles's picture

I removed complete Symantec registry entry and installed again (repair). Then the program started!

 

At first dialog i press next and get new error:

 

-Error E1ADFA8B: You do not have sufficient privileges to perform this operation. See help for more information about security settings.
 
(UMI:V-0-429-64139)
 
JasonInVegas's picture

I too have this problem on 11 machines...all of them have at least only one user ccount and all users are administrators.

I can fluently and competitantly edit registry settings for any other software in HKLM

 

The SSR 2013 installer is buggy and likely ZAPMSI is a culprit for partially-corrupted registry key settings such as the ones reported in the tech article.