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System Recovery and SNMP Traps

Created: 01 Oct 2012 | 32 comments

We have several Symanatec System Recovery installations and would like an easy way of monitoring the status of backups. We have seen that there is a "SNMP-Trap" option in SSR - we would appreciate any tips on how this can be setup/configured in order to monitor our backup status.

Many thanks.

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Markus Koestler's picture

Have a look at those:

http://www.symantec.com/business/support/index?pag...

Page 155 of the Users Guide http://www.symantec.com/business/support/index?pag...

And if you use a SSR MS you can configure the policies from there.

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Oliver Buckie's picture

Thanks Markus for your feedback.

I found these options in SSR and enabled them. However, how do I go about reading them? What apps do I need to install in order to have a status overview of my backups, which are being sent via snmp traps? SSR MS = Symantec System Recovery Management Solution - right?

Markus Koestler's picture

OK, now i understand- you can use http://www.trapreceiver.com/trapreceivermanual.html for SNMP Walking.

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Oliver Buckie's picture

Sorry, but I don't really understand. I have no idea if SSR is actually sending SNMP traps to the local server? I have installed Windows SNMP services on the same server where one of the SSRs is installed. The "SNMP-Trap" & "SNMP-Service" services are running. For the "SNMP-Service" I created a community name "test" with a trap destination of "localhost" (along with the ip of the server). Under security, I created a communityname of "test" with read/write rights. I enabled that SNMP-Packets can be received from all hosts.

When I use trapreceiver to 'walk' (scan available standard interface) on port 161 on my local server - then I see lots of infos. However, nothing regarding SSR or BESR. I thought that the trap is sent to port 162 - how can I test if something is received from SSR?

Thanks for the SNMP lesson!

Oliver Buckie's picture

The command "snmputil.exe trap" listens for traps... when I restart the SNMP-Service, then messages are received (see here). Howeve,r when I restart the "Backup Exec System Recovery" service, then nothing happens. I am doing something wrong here?

Chris Riley's picture

Are the SNMP settings still there in the UI?

If not, could be related to this: http://www.symantec.com/docs/TECH159819.

What version are you using (check in Help/About)?

Markus Koestler's picture

Hm, let me raise this to support for you.

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Oliver Buckie's picture

Great thanks - will Symantec get directly in touch with me?

Markus Koestler's picture

See Chris post above !

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Oliver Buckie's picture

@ Chris - don't know what you mean about my SNMP settings? Under Tasks, Options, SNMP-Trap, I have ticked all checkboxes for all messages and tried both SNMP Versions 1 & 2. My SMTP-E-Mail settings are OK.

We are using SSR 2010 (9.0.0.35656).

Chris Riley's picture

I was just asking if SNMP was enabled or not. Sounds like it is.

I would recommend that you update to 10.0.3 (SP3) - reboot is required. Please confirm the results using this version.

Oliver Buckie's picture

Sorry, not sure which SP to install. Your first link sent me to "Service Pack 5 (9.0.5) for Backup Exec System Recovery (BESR) 2010". Now you mention SP3? Which should I install - if SP3, then link please.

Thanks again

P.S. I found this for SP3, but it mentions Service Pack 3 (9.0.3) not "10.0.3" which you mention.

Chris Riley's picture

Sorry, my mistake. You need to go for 9.0.5 as I see you are using BESR 2010.

You can use LiveUpdate to get the latest service pack or install it manually.

Oliver Buckie's picture

Thanks Chris. I have manually updated to 9.0.5.45729 - no reboot was required.

What now... how can I test if SSR is sending SNMP traps?

Chris Riley's picture

A reboot is required, even if did not prompt you.

I would suggest using Wireshark which should show if the traps are being sent or not.

Oliver Buckie's picture

OK will do. Once we get SNMP up and running, what would you suggest we use in order to then get a nice summary of the status of all our SSR backups?

Chris Riley's picture

How many machines are being backed up with SSR?

Oliver Buckie's picture

From all the networks that we manage, we probably need to check the SSR backup status of around 20 systems.

Chris Riley's picture

You might want to consider using the SSR Management Solution for this. It's really designed for bigger environments. If you are looking to add to your existing 20 systems, it would make sense and it's free.

More details:

http://www.symantec.com/system-recovery-server-edi...

Oliver Buckie's picture

OK. Does SSR Management Solution come with the purchased product (2010 or 2011) or is it a download? If the latter, link please.

Oliver Buckie's picture

Thanks - it's a free 60-day evaluation. That means after 60 days I need to purchase a license? I believe this is that same product which comes with the SSR CDs - right?

If so, I tried installing this. However, it only runs with IE7/8 (not IE9 on a Server 2008 R2) and I haven't be able to successfully downgrade to IE8.

Chris Riley's picture

It's a feee product so ignore the statement about 60 days.

It does work with IE9 but you have to download the latest service pack for SMP (Symantec Management Platform) before install as support for IE9 was added later. This is done using the Symantec Installation Manager (SIM).

Oliver Buckie's picture

OK thanks. When trying to upgrade to Symantec Management Platform 7.1 SP1 (vesion 7.1.6851) via SIM, it fails when checking my current installation, with the IE7/IE8 issue - that I don't have this IE version installed.

Chris Riley's picture

Support for IE was added with 7.1 SP2 (see here: http://www.symantec.com/docs/HOWTO9965).

You will have to select 7.1 SP2 for install in SIM to get past this problem.

I think we are moving away from your original topic (SNMP) here....perhaps start a new thread if you need further help?

Oliver Buckie's picture

I agree! Have logged a new call regarding the installation issues I am having with Symantec System Recovery 2011 Management Solution.

Oliver Buckie's picture

Unfortunately, no one has replied to my new thread yet. Do you know if I am able to manually install SP2 without using SIM - to get around this CRL error?

Chris Riley's picture

No, all service packs for SMP/SSR-MS MUST be installed via SIM.

I have replied to your new thread.

Oliver Buckie's picture

Thanks Chris. Unfortunately, I don't see your comment in my new thread.

Oliver Buckie's picture

Here is my wireshark output when I stop and start the "Backup System Recovery" service - does that mean my SNMP trap from SSR is working?

How else can I test it? If I don't use the SSR Management Solution, would you suggest any other tools in order to view the SNMP traps?

Markus Koestler's picture

Give the personal edition from http://ireasoning.com/mibbrowser.shtml a try and load the SSR MIB before walking an SSR instance where SNMP is enabled.

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Markus Koestler's picture

Have you been able to setup the SNMP monitoring yet ?

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